Guest Relations Agent

Job description / Role

- Daily verification of special arrivals and special guest requests. Preparing welcome letters or cards. Provision of welcome gifts in the room.
- Greet and meet regular guests. Ensure a personalized welcome for VIP guests.
- Know all preferences of regular guests in order to provide personalized service.
- Be the privileged interlocutor for the specific requests of the General Management and other services with regard to VIP guests.
- Ensure a presence in the lobby in order to be available to guests and provide assistance if necessary;
- Manage complaints directly with the guests and departments concerned, or by sending a letter of apology.
- Ensure the protection and confidentiality of guest's information.

Requirements

- First experience in Guest Service. Good communication and guest contact skills.
- Excellent presentation and perfect elocution.
- Natural and spontaneous friendliness (courtesy, smile).
- Ability to manage complaints, stress.
- Dynamic and motivated, available and punctual.
- Excellent reading, writing and oral proficiency in Arabic, French and English languages.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.