Housekeeping Manager

Job description / Role

The Housekeeping Manager is responsible for ensuring that the hotel displays a standard of cleanliness up to the standards established in order to guarantee guest satisfaction. The General Housekeeper is responsible for overseeing all operational housekeeping and laundry services. The role of the General Housekeeper is to constantly ensure compliance with quality standards and to contribute to the profitability of the hotel through effective cost control. She must meet the defined goals of customer satisfaction and team member satisfaction. She is also responsible for the training and development of team members.

MAIN RESPONSABILITES:

Technical Business and customer relationship:

- Supervises the operational activities of housekeeping and laundry services
- Manages budgets based on occupancy rate and forecasts; develops the personnel schedule accordingly
- Evaluates changes in customer needs, customer composition and the competitive landscape, in order to propose operational and product / service changes that are required, if necessary
- Anticipates and resolves problems with customers and implements proactive processes aimed at promoting Customer satisfaction

Team Management/ Cross-functional involvement:

As a coach manager, he/she:

- Ensures working conditions and the atmosphere within his department
- Knows and applies the group's recruitment charter
- Implements directives, policies and procedures for supervised operational services
- Manage activities and create a working environment conducive to the objective's achievement.
- Manages performance issues that arise within supervised operational departments
- Is an integral part of the operations team, attends all scheduled meetings and actively contributes by being prepared properly
- Interviews, selects, trains, evaluates, supervises and advises department managers / staff, in accordance with hotel criteria
- Communicate effectively with team members
- Meets daily with team members to discuss key current activities
- Interacts positively with other services to guarantee customers the welcome expected from a high-end establishment
- Set an example by scrupulously respecting the MGallery Values, brand codes, instructions concerning dress, presentation and vouch for the image of its employees in line with the brand's codes.

Hygiene/ Personal safety / Environment:

- Ensures compliance with local health and safety regulations
- Ensures the cleanliness of his workplace and the proper functioning of the equipment made available to him
- Knows and applies the procedures to be followed in the event of a fire evacuation
- Knows and applies the Planet 21 program policy

DNA Brand:

- I am authentic
- I share stories
- I am generous
- I personalize

Requirements

Work Experience

REQUIRED SKILLS:

- Work ability effectively in a team and sense of initiative
- French language fluently and English as required by the hotel
- At least 5 years of experience in the management of a housekeeping service, preferably in the luxury or high-end sector

- Excellent understanding of operational control, budgeting, forecasting and planning activities
- Excellent communication skills, both oral and written
- Ability to train team members and develop their skills
- Excellent organizational skills
- Computer skills (Word processing and spreadsheet, OPERA)

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.