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Shop Manager

Azadea Group

Algeria

Ref: GP643-193

Job description / Role



Key Accountabilities

· Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction

· Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates

· Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget

· Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives

· Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner

· Prepare management information reports on store performance in order to allow informed decision-making

· Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets

· Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant Manager, Department Manager, Sales Associates, Cashiers and Stock Keepers as per company guidelines

· Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties

· Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other

Qualifications, Experience, Knowledge
· Bachelor’s Degree

· 3 years of experience in a managerial role

· Previous experience in the industry/retail is a major plus

· Strong knowledge and understanding of store operating procedures

· Fluency in English

· Proficiency in MS Office

· Strong product knowledge

Competencies
· Commercial Understanding – Level 3

· Communication Skills – Level 3

· Customer Focus – Level 3

· Developing and Motivating Others – Level 4

· Driving and Achieving results – Level 4

· Decision Making – Level 2

· Strategic Thinking – Level 1

About the Company

Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.

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