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Job description / Role
Supply Manager - Algeria
Description:
Careem is the region's leading ride-hailing service that provides reliable, safe and affordable transportation choices via a mobile app, on the web and through a call centre. Careem is a pioneer in the region's 'sharing economy' - its mission is to make people's lives simpler and build an institution that inspires. Established in July 2012, Careem is now the only unicorn in the region and operates in more than 120 cities across 14 countries in the broader Middle East, including North Africa, Turkey and Pakistan.
About the Role:
Careem's Supply managers are the backbone of the organization. They are the ones leading our teams to provide top-notch Captain support, growing the Supply, and managing the day-to-day operations in the most effective manner. Owning all KPIs across the whole supply funnel, our Supply Managers are responsible for sourcing and on-boarding our new captains, for utilising existing captains in the most efficient way and to deliver world class captain support. We look for Supply Managers that are passionate and highly driven and do whatever it requires to achieve our ambitious supply growth targets. As a Supply Manager you are on a clear development path to an Operations Manager.
Responsibilities:
- Responsible for recruiting, training and onboarding captains to grow our Supply efficiently and thereby meet our company's growth targets.
- Own the city setup and configurations to optimize customer experience, supply growth and performance
- Use a data driven approach to understand underlying reasons for supply shortage and drive initiatives to ensure optimal supply utilization
- Supervising all captain support channels to ensure our captains are receiving world class support
- Drive effective captain loyalty and engagement programs to ensure strong captain retention and increase captain lifetime value
- Lead and develop a team of high performers
Requirements
Requirement Summary:
- Qualitative individual who has a knack for leading people as well as understanding their concerns
- Embodies the Careem values in every sense
- Fast learner - lots of things to comprehend in a very short time span
- A real go getter - awesome at multitasking
- Approachable - a real people person
- Disciplined and time-oriented
- Gets a thrill from interacting with people
- Takes ownership and responsibility
- Past experience in leading a team in an operations driven setting (like a call center) appreciated
Benefit Summary:
We offer an attractive total compensation package, with emphasis on equity compensation, monthly bonus upon meeting KPIs, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction.
About the Company
We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem
Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.