Store Manager

Job description / Role

• The Store Manager is one of the key roles, you will ensure delivery of the best possible shopping experience to customers to gain their loyalty by providing product availability & good quality of service in a store where standards are well maintained.
• Working together with head office and other store managers to improve the overall “shopping experience” you will be responsible for store standards, friendly helpful staff, availability, freshness.
• Ensures managers/supervisors have personal objectives and KPI’s which cascade down the department deliverables, you will regularly reviews performance and provide annual performance rating for your direct reports.
• Motivates the employees and monitor employee satisfaction within area and plan and execute strategies for improvement.
• Coach/guide staff on an ad-hoc basis to ensure the highest standards of customer service.
• Put plans in place to achieve targeted sales and to keep operating cost of the store within the targets.
• Organizes and lead regular team meetings to communicate the action plans with the corresponding team and to review the progress.
• Review the performance of the store on a regular basis and take corrective actions to over achieve the targets in a proactive approach.
• Monitor daily routines and ensure they are completed by the staff properly such as ordering, receiving, price checks, shelf replenishment etc.
• Overall responsibility for staff availability.
• Identify training needs of the store staff and coordinate training plans with head office teams.
• Develop talent with in the team.
• Ensure all food safety and hygiene standards are achieved, loss prevention standards and procedures are followed strictly and maintain a safe working environment and staff comply with safety routines.

Requirements

• Customer focus.
• Excellent leadership and communication skills.
• Dynamic and result driven.
• Lead by example.
• Store Management experience in multicultural environment.
• Team management and discipline.
• Perform and comply with routines.
• Positive, constructive, solution oriented.
• Basic MS Office skills.
• Fluent in Portuguese

About the Company

GG Selection is a search partner with an international presence, clients in diverse industries, and a network of talent for all levels of seniority and experience. We’re not limited by industry or geography, and we treat every brief and every client like the individual case it is — never making assumptions or taking anything for granted, and always tailoring our service to the needs we discover.