Airport Lounge Ambassador

Job description / Role

Company
Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a Lounge Ambassador to be based in Bahrain.

Duties & Responsibilities:
• Ensures a warm, welcoming experience
• Greets and warmly receives all guests coming into assigned room(s)
• Monitors assigned room areas to ensure a spotless, picture perfect environment
• Introduces lounge facilities for first time guests when requested
• Connects with and gives recognition to all guests, “make them feel special”.
• Engages with warmth and openness with guests – stays fully present
• Ensures all departing guests receive a personal farewell
• Assist guests with travel issues
• Deliver high standards of service in all rooms except Central Room and Reception
• Approaches and receives all guests warmly as soon as they enter assigned room, when possible
• Approaches and receives all guests warmly as soon as they enter assigned room, when possible
• Assists guests with hand luggage
• Places small stool for handbags, brief cases by chair side.
• Connects and gives recognition to all guests, “makes them feel special”
• Help guests decide where to sit and escort guests to seats
• Encourages guests to take a beverage by showing beverage areas, explains dining opportunities,
• Automatically places hot towel on table top
• Coordinates menu orders (a la carte area) with the kitchen
• Picks up from kitchen, delivers and presents requested dish to table (a la carte area).
• Lets guests know what wines and drinks are available from the beverage areas
• Offers beverage replenishment to guests before clearing in glasses/cups
• Resets seats and tables
• Clears tables and chair sides
• Walks around in assigned area regularly to check guest’s comfort, table cleanliness, clearing needs
• Ensures all departing guests receive a personal farewell
• Circulates to ensure immaculate presentation of the room(s)
• Prepares and set up workstations professionally
• Ensures stewarding uplift and refresh clear in station at appropriate intervals

Requirements

Qualification & Requirements:
• Certificate OR college courses in hospitality, business and administration
• Friendly, welcoming approach
• Charming, confident personality
• Puts customer satisfaction as a priority
• Well-organized and efficient
• Warm and positive attitudes
• Takes pride in appearance
• Immaculate grooming

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering