Job closed
Ref: OP909-16
Job description / Role
Our Client, a respected automobile dealership in Bahrain, is looking for a Service Manager.
The Service Manager has responsibility and authority for all aspects of the daily operation of the business. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for Customers. The Service Manager will be responsible for taking the customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave the facility.
Main Responsibilities:
- Maintain customer satisfaction scores at or above company standards by answering technical questions about vehicle problems, warranties, services, and repairs.
- Oversee service orders and inspect quality of work to ensure that it meets specifications and established standards.
- Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals and maintain effective employee relations.
- Order parts, tools and other stock as necessary.
Requirements
The ideal candidate will be qualified with a degree in automotive engineering or an equivalent professional qualification.
Five (5) years of work experience in automotive repair and customer service within a supervisory role with extensive knowledge of automotive systems, repairs and service or parts management experience.
About the Company
We are a fresh-minded professional recruitment and talent management agency in Bahrain. At our core, we are focused on solving HR needs through innovative thinking and specialized recruiting methods. Our mission is to provide innovative business solutions that enable our clients to reach steady and profitable growth. We achieve this by anticipating the needs of our customers throughout the GCC including Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. Our spectrum of services falls in the broad categories of executive search, recruitment, headhunting, talent acquisition, RPO and talent management. At PROCORP, we believe in unleashing employee potential through talent-driven solutions. Over time, we have distinguished ourselves by seamlessly infusing technology into all of our processes, providing a smooth and effortless experience for both our customers and our candidates. We approach every job as a unique challenge and strive to beat our previous records with each delivery.