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Ref: LP127-2298

Job description / Role

Employment: Full Time

Operating in select sectors and demand driven markets within the Gulf region, the company has a mission to be the top Bahrain based service and trading group. The company strives to deliver quality products and services to ensure commercial success for all their customers. They are currently looking for a Branch Manager to be based in Bahrain.

Duties & Responsibilities
• Adhere to all company policies, procedures, health & safety regulations and business ethics codes and ensures that they are communicated and implemented within the team.
• Know and adhere to Quality Standards for customer service.
• Responsible for the daily operations of the category across all branches and delegating work.
• Work closely with Operations Manager, Merchandise Manager and Suppliers to achieve the targets.
• Study existing and new legislation and advising management on needed action.
• Establish and coordinate the commercial relationships with the key suppliers (local and foreign where applicable).
• Identify and explore new opportunities and avenues for expansion.
• Improve profit and attain sales target of the supermarket.
• Deal with all complaints, queries, and other related customer service issues.
• Recruit and interview new staff for the supermarket.
• Organize training, orientation, and supervise all departmental managers.
• Organize public holidays and day off schedule of the staff.
• Oversee receiving orders and stock control.
• Assign and schedule tasks for specific employees and also follow up on the results they generate.
• Complete all the operational requirements of the store.
• Appraise, monitor, and plan tasks to be given to individual staff members.
• Discipline, counsel, and coach employees to maintain positive result generation.
• Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the organization.
• Recognize future and present requirements by customers.
• Establish good rapport with existing and potential customers.
• Collaborate with other members of staff that have good understanding about service requirements.
• Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise.
• Study trends, authorize clearance sales and also determine all required sales promotions.
• Review merchandising by formulating pricing policies.
• Identify profitability ratio by studying financial statements and operating statements.
• Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.
• Ensure excellent customer service at all times in all branches.
• Ensure all areas under the branch are kept clean and tidy at all times.
• Liaise with line managers for solving problems and development.
• Liaise with support department of the Company to follow requests such as maintenance, IT and HR issues.
• Check mailbox and/or e-mail regularly.
• Develop personal skills.
• Always dress smart and attend work in a clean and tidy appearance.
• Treat all information and customer information in a confidential manner.
• Work in a productive manner and while on company time, do not conduct personal business, unless specifically approved by management.
• Perform other work-related duties and miscellaneous tasks as assigned.
• Understand that job descriptions change over time.
• You are expected to maintain competence, awareness, and compliance with your job.


Qualification & Requirements
• Bachelor’s Degree in Retail Management, HND/HNC in Retail Management or Diploma in Retail Business.
• Strong background in merchandising and vendor relationships.
• Excellent interpersonal skill.
• Able to multi-task and use initiative.
• Strong organizational skills.
• Microsoft Office proficient especially Word and Excel.
• Demonstrate good communication skills and excellent people/social skills.
• A positive attitude.
• Excellent team worker.
• Able to effectively time manage and meet deadline

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:

  • Banking & Finance
  • Human Resources
  • Oil & Gas
  • Construction
  • Architecture & Engineering

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