Business Support Manager

Job description / Role

Purpose of Role: Develop and ensure timely implementation and ongoing monitoring of the operational strategies, as appropriate to the Business Support functions. To develop and implement plans to ensure performance against service level standards, monitors and maintains their effectiveness.

Key Accountabilities:

Marketing
- Preparation of Monthly Marketing Report.
- Develop the Shop and Collect functionality within the organization, and continuously monitor the functionality and propose for the improvements
- Preparation and management of the marketing budget in line with company policy.
- Develop new marketing promotions and to measure the effectiveness of those promotions.
- Co-ordinate and implement the development of “Shop & Collect” functionality within the organization and evaluate and further develop the functionality as and when required.
- Undertake & implement new projects whenever assigned by the Management.
- Creation of reports whenever requested by the Management.
- Research and analyze areas of potential growth for the company in form of passengers, categories, promotions, incentives etc. which allows to gain a competitive advantage.
- Measuring marketing campaigns and sales activities impact
- Optimizing, automation and control of marketing, sales and service processes Loyalty Program
- To co-ordinate and facilitate the development of Loyalty program within the organization
- From the data provided from the Loyalty program, identify the target customers and develop marketing promotions which enhances sales and focuses the particular group of customers
- Analyze the customer purchase patterns and to use that to pinpoint shortcomings and concentrate on the areas that needs improvement.
- Identify cross selling and up selling opportunities

Property Management
- Coordinate the repairs and maintenance procedures at all the properties owned by the company .
- Supervise all contracts and agreements pertaining to the properties owned by the company , and ensure the timely renewal of all contracts
- Constant follow up with the property management company on rent collection, and also on the issues pertaining to the same.

General Administration
- As a member of the management team of the company; lead by example at all times by extoling and exhibiting the core values of the company through their actions at all times when conducting their role on behalf of the company.
- Represent the company when called upon to do so in any work related conference / meetings; and to make written submissions to the senior team on the details of these meetings.
- Work with other departments in relation to ensuring that company standards are maintained at all times in all areas; including the area for which they are responsible.
- To submit in a timely manner a written monthly report to the Head of Operations in an agreed format; along with any reports required.
- To create and monitor the usage of corporate documentation templates in use throughout the origanisation and its appointed agencies.
- Carry out tasks when required to do so.

Requirements

- Minimum 5 years relevant Experience in a marketing / promotions field
- Excellent report writing and analytical skills
- Excellent PC skills; including design and office related programmes.
- Excellent problem solving skills
- Ability to work together in a small close team
- Ability to understand the problems faced by our customers and take proactive action to resolve swiftly Qualifications
- Minimum education; university degree in a relevant field
- Advanced Microsoft Office skills; word, excel, PowerPoint, outlook
- AutoCAD experience would be deemed an advantage.
- Customer service qualification is desirable

About the Company

Established in 1996, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrains Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

Accounting, Finance & Banking Logistics & Customer Service Secretarial & Administration Human Resources & Recruitment Engineering & Construction IT/Telecom Marketing & PR Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.