Customer Experience Officer

Job description / Role

Company:

Our client is multi-award winning customer experience solutions. They are currently looking to recruit a for a proven record Customer Experience Officer

Your role:

• Assist the Customer Experience Manager in developing and maintaining an end-to-end customer journey maps that will provide the business with insight to the customer experience across our various distribution and servicing channels.

Requirements

Job Requirements:

• BSc. or Master Degree in business administration, management studies, or in a related discipline degree or equivalent.
• 3 to 5 years of experience in customer experience, service quality, process re-engineering, customer engagement or related function
• Highly analytical, creative and organized
• Strong project management skills; able to deliver multiple requirements on time
• Demonstrated leadership potential; able to influence others despite the absence of reporting relationships
• Flexible, results oriented and able to work in a fast-paced environment
• Very good oral, written communication and interpersonal skills
• Ability to interact with and influence people at all levels of the organization
• Computer Literacy (excellent knowledge of MS Office, Visio and office management software)
• Excellent command of spoken and written Arabic & English.

Competencies:

• Customer’s Mindset
• Adaptability
• Passion for Excellence
• Facilitation
• Teamwork
• Problem Solving

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering