Customer Service Associate

Job description / Role

Overview of the role:

The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

What you will do:

Description of Accountability:

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Participates in and attends all store meetings and other related functions.
• Represents a positive attitude toward the merchandise, the brand, and the company.
• Participates in all inventories.
• Assumes and completes other duties as assigned by store management.
• Meets or exceeds weekly sales targets.
• Satisfactorily completes all duties as assigned by management.
• Is punctual and adheres to designated work schedule.
• Is flexible and works well with peers and management to accomplish duties.
• Follows M&S Policies and Procedures 100%.
• Performs housekeeping duties as required.
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provides customers with current relevant information.
• Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness, and attempts to add on to the sale about the product.
• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.
• Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.

Required skills to be successful:

• The Sales Associate should have a friendly and engaging personality and be comfortable working with members of the general public.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours.
• Confident, helpful, and polite, and be physically fit.
• Stock replenishment.

What equips you for the role:

• High School (Bachelor Preferred).
• 4-5 years' experience in the fashion industry.
• Proven ability to achieve goals.
• Good personality.
• Good communication skills.
• Excellent relationship skills.
• Accountability.

We're here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.