Job closed
Ref: OP732-290
Job description / Role
Job Objective
• To provide higher technical support in Planning, optimization, and ISP Operations, Support Operations of NOC and other operations teams with regards to ISP/MPLS infrastructure and operations
Responsibilities
• Manage NOC business technical support teams regards to business datacom services and escalate to vendors the major issues.
• Execute configuration changes and software issues fixes, Routers, Operating Systems, Network Inventory management, and network OSS Systems.
• Responsible for SLAs, Service KPIs & KQI assurance, best performance on all Network infrastructure NEs
• Validate new service delivery for customers, and ensure matching KPIs requested, and all monitoring and reporting reflected in OSS systems.
• Supervise proactively perform corrective maintenance for ISP/MPLS, Access (xDSL, GPoN) network.
• Work with Fixed Network development, and operations, BRAS, AAA, PCRF, DPI.
• Review network design highlight issues and recommend for fixes.
• Review and evaluate technical documents related to Business services that are done best practices on network.
• Work with all internal and external stakeholders to ensure that the policies, procedures, systems and frameworks applicable are followed properly to ensure the unit operates efficiently.
• Benchmark business operations and performance against best class service providers worldwide.
• Monitor network capacity and ensure timely planning of new requirements and prepare the required technical capacity requirement, and support in RFI and RFP.
• Review and update the network documentation covering the drawings, technical documents and as-built documents.
• Manage troubleshooting, maintenance (reactive, and Proactive) implemented, and ensure high availability for all services.
• Interface with Enterprise business team on IP Product support
• Interface with clients to understand their IP requirements, or issues when required.
Requirements
Academic Qualification
• Professional qualification preferred – B.Sc in Electrical Engineering/Telecommunications, Computer Science or any relevant degree.
• CCIE CDDE, R&S or Service Provider.
Professional Experience
• 5 – 7 years of experience in Datacom in telecommunication.
• 1-2 years of experience in supporting Linux, Mysql/oracle databases, network OSS.
About the Company
Human Capital House was set up in the year 2013 with a vision to be a progressive talent acquisition partner for organizations within the local and regional market in the Middle East.
As international markets get ever demanding, corporations globally are presented with the challenges of attracting the right talent. Human capital retention and recruitment remain a critical factor to the success of any company. Strategic decision to recruit the right talent is a key issue to organization as wrong candidate selection can potentially be disastrous to their efficiency.
The critical aspect of choosing the right individual with the apt experience and knowledge becomes more crucial as he/she would need to share the ambitions of the employer, while fitting in to the new culture. Human Capital House has both the experience and expertise to help its clients make the right choice of selection. From understanding client requirements, through identifying and assessing the candidates, our systematic approach strives to ensure successful executive recruitment.