Deputy Manager - Operations

Job description / Role

Deputy Manager - Operations - Aster Medical Centre, Bahrain

Your Role:

The Operations manager will lead and ensure smooth functioning (operations & administration) of the assigned unit. This role would also play a crucial part in the strategy formulation planning, development & expansion of the assigned unit.

Your Responsibilities:

As Operations manager, your typical day may include the following:

- Monitor the business performance of the clinic (Revenue & Cost) against the budget, implement various cost reduction measures and achieve gross profit and EBIDTA for all the units are allocated, analyze variances and initiate appropriate action plans.
- Ensure that all protocols and standards are implemented and SOPs are adhered to, MEP services and infection control protocols in clinic/hospitals run in smooth order.
- Ensure all valid statutory documents and medical records are maintained in the respective unit.
- Ensure efficient functioning of insurance department and ensure all promotional & marketing activities are timely implemented.
- Co-ordinate with HR department in manpower planning, recruitment, reward & recognition, performance appraisals & talent planning.
- Prepare and send the periodical MIS report to the management on a weekly and monthly basis.
- Administer duty roaster for all the units assigned and ensure assigned units are opened & closed on time and appointments are met as per the schedule.
- Create & ensure a customer friendly front office team and make use of the Queue Management System to reduce the patient waiting time and smooth flow of patients.
- Explore the possibilities of adding new specialties or services to the units so as to increase the business generation.
- Identify new business opportunities, internally and externally, and use all the means and methods available to popularize the brand and expand the network.
- Strategize internal marketing to promote the services and specialties as well as external marketing in consultation with team concerned.
- Meet community doctors on a regular basis to increase patient referrals.
- Coordinate with the CRM team for on-time customer query/complaint resolution and ensure the team implements it to the fullest extent.
- Ensure front office, customer care and all related staff are trained in the necessary processes and protocols and they should track, record and report for action and for future reference.
- Implement an inventory system coordinating with IT department to streamline the inventory management and to track and monitor the movement of consumables, medicines etc.
- Conduct periodic orientation and training for all staff under Operations and suggest effective measures to improve performance.
- Monitor that all the staff members are following the grooming protocols and all the units are well maintained.

Requirements

Education & Experience:

- Bachelors/Masters in Management, Operations, Marketing or similar field.
- Minimum 5-8 years of relevant experience and prior supervisory experience.
- Prior experience in Admin and P&L control.
- Proven experience in business development, financial and inventory management.
- Knowledge of Bahrain regulations and standards.

Competencies:

- Managing Vision and Purpose | Outline key changes in trends, Describe strategic vision with clarity of purpose, meaning and context through systems and processes, set expectations and develop a culture which supports a collaborative effort towards the success.
- Displaying Business Acumen | Understands the industry, the external environment in which it operates and the competitive landscape. Provides direction considering long term impact of opportunities.
- Championing Change | Displays flexibility, evaluates opportunities and inspires others by creating a compelling case for change.
- Driving Results | Displays perseverance and resilience to deliver high performance. Displays accountability for results and takes timely decisions evaluating relevant sources of information.

Our Benefits & Culture:

At Aster, We Care. We strive to create meaningful & purposeful experiences for our employees. As part of our team, you can contribute to giving back to society. Around the world we employ discoverers, and encourage bold innovators.

Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and respect differences that lay the foundation for encouraging creative ideas, building cohesive teams and fostering values and experiences. Our brand's promise of \"We'll Treat You Well\" deeply resonates with our employees and the communities we serve.

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: "We'll treat you well." We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the "Aster", "Medcare" and "Access" brands.

Aster Hospitals , one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.

These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: "We'll treat you well." Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.

About the Company

From a single medical centre to a performance-driven healthcare enterprise spread across more than 366 medical establishments, including 27 hospitals, 115 clinics and 223 pharmacies in 7 countries and growing, Aster DM Healthcare has transitioned into being the leading healthcare authority across the Middle East and India.

Currently one of the largest and fastest growing conglomerates in the MENA region, Aster DM Healthcare covers the full spectrum of healthcare services. An expansive portfolio includes hospitals and clinics, pharmacies, diagnostic centres, educational institutions, healthcare management and healthcare support systems.

Headquartered in Dubai, the Aster DM network now encompasses more than 19,657 employees( Doctors, Nurses, Others) with JCI accredited clinics and diagnostic centres.

Never content to rest on its laurels, Aster DM Healthcare is constantly seeking opportunities to set new yardsticks with advanced developments. With many more innovative and ambitious initiatives, Aster DM Healthcare has radically catalyzed the healthcare revolution across Middle East & India.

Each of the Group’s verticals is a symbol of distinction, driven by the commitment to build a healthier tomorrow and to take healthcare to the next level of excellence.