Posted
Ref: RP714-20640
Job description / Role
The Director of Operations, In Charge of Sales & Marketing will play a pivotal role in driving both operational excellence and strategic sales and marketing initiatives. This dynamic leader will ensure that the hotel operates smoothly while maximizing revenue opportunities by guiding sales & marketing team. Must be a strategic thinker with a passion for hospitality and a proven track record in driving sales performance, enhancing guest experiences, and leading teams to success.
Key Responsibilities:
- Oversee daily operations across all departments, ensuring adherence to Sofitel standards of service and quality.
- Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
- Ensure full compliance to Hotel operating controls
- Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Design and execute comprehensive sales strategies to drive revenue growth, focusing on both corporate and leisure segments.
- Identify new business opportunities and cultivate relationships with key clients to increase market share.
- Direct and manage all group, transient, and catering/banquet sales activities to maximize
- Lead the development and execution of innovative marketing campaigns that enhance brand awareness and guest engagement.
- Champion a guest-centric culture, ensuring that all staff members are trained to deliver exceptional service.
- Address guest feedback and concerns promptly to continuously improve the overall guest experience.
- Collaborate with department heads to ensure seamless integration of sales, marketing, and operational activities.
- Maintain open lines of communication with the General Manager and other stakeholders regarding key initiatives and performance metrics.
- Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
- Ensures optimal compliance with corporate focus audit
- Foster a winning, solution-oriented work environment, motivating and engaging all staff to continuously deliver the best possible service to our guests.
- Direct operational needs to ensure compliance with the hotel's Annual Budget and Strategic Plan.
- Participate in industry events, networking, and community engagement activities.
- Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on-target and accurate.
- Be an inspiration to all hotel staff to achieve luxury levels of performance
- Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines
- Other duties as assisgned
Requirements:
- Five or more years' operating experience in a similar capacity within a luxury hotel.
- Preferably with Sales & Marketing experience
- Should have a good understanding of GCC, Russian & Indian segments.
- Strong aptitude in financial management, financial reports and analysis.
- Demonstrated track record of strong attention to detail and strong communication skills.
- Ability to lead and manage a diverse team
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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