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Job description / Role
Key Purpose
To Control Catering Services on project in accordance with contract specifications and requirements.
Reason for role
Ensure that food production is completed in line with daily menu cycles and in sufficient quantities to meet the projected client attendance numbers.
Structure and reporting relationship
Reports to the Services Manager and guided by the Catering Manager.
Key accountabilities
• Ensure that food production is completed in line with daily menu cycles and in sufficient quantities to meet the projected client attendance numbers
• Ensure that all personnel operate in accordance with all company quality system procedures
• Responsible for the quality and quantity of daily food production
• Ensure that sufficient rations are in stock to meet the menu cycle
• Control the use of food rations and ingredients in line with the appropriate recipes
• Continual development of catering staff to enhance existing skills and knowledge
• Ensure that correct portion control is adhered to at all times
• Assist catering services manager in creation of menu cycles
• Deputise for catering services manager in his absence
• Ensure that international standards of food hygiene and HACCP are followed at all times
• Minimise food wastage by correct use of HACCP controlled recovery procedures
• Meet contract key performance indicators including maintaining client satisfaction levels are 95% or above for catering services
• Ensure the security of all company and client owned assets, report any damages and losses
• Monitor pest control and take appropriate action in the case of detection.
HSQE Responsibilities and Information Security Responsibilities
• Understanding of personal responsibilities and contribution to achieving compliance with the Information Management Systems (IMS) requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
• Exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
• Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
• Lead by example and innovate to conserve energy, water and resources, minimize the generation of waste and actively recycle waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
• Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
• Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Safety Critical Responsibility
• Conduct regular reviews on the HSQE and Information Security Performance and seek ways to continually improve.
• Carry out regular safety tours and inspections.
• Essential qualifications
• City & Guilds 706-1/2/3 or National equivalent
• Strong verbal and written English language
• Basic Food Hygiene (intermediate or advanced an advantage)
• Good level of IT knowledge in word and excel ( experience of calc menu and advantage)
• Currently hold a valid Fit to Handle Food Certificate
• Essential technical, professional skills, knowledge and essential experiences
• Knowledge of Health and Safety relating to catering operations
• Good working knowledge of HACCP
• Good interpersonal skills / client facing
• Good man management skills
• Ability to communicate with senior management
• Ability to positively influence the catering workforce
• Ability to multi task
• Ability to work without supervision
• Good Judgment and decision making
• Ability to react to changing priorities, high workloads and achieve time sensitive requests at short notice
Requirements
• Minimum of 7 to 10 years catering experience of which 2 Years in a senior position controlling up to 22 staff
• Minimum of 2 years working in military or remote sites / austere locations
• Previous experience in 4* Hotel / Restaurant or Industrial catering for over 500 covers
• A minimum of 5 years’ experience of International Cuisine
• Menu Planning, Stock Control, Procurement Planning, Portion Control
Additional
• Dimensions, KPIs or special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.