Field Support Engineer

Job description / Role

THALES GROUP

Worldwide, our customers rely on our expertise and innovation of 62,000 people in 56 countries across five markets; Aerospace, Space, Transportation, Defence and Security.

AEROSPACE

Thales people design solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

IN-FLIGHT ENTERTAINMENT (IFE)

What does it take to develop a world-class entertainment system that’s used 30,000 feet in the air? The Thales In-Flight Entertainment and Connectivity (IFE) product offers an end-to-end solution that supports our customers before, during and after the flight. Thales supplies 40% of the world’s IFE systems and is committed to becoming the industry leader. Trusted by over 100 airline companies and used by over 200 million passengers a year, the Thales InFlyt Experience team powers the innovation, vision and brilliance needed to deliver a first-class solution.

That is why we rely on our people to help us master the most complex environments for our customers, and careers start here.

WE ARE CURRENTLY LOOKING FOR AFIELD SUPPORT ENGINEERTO JOIN THE THALES TEAM IN MANAMA, BAHRAIN.

The Field Support Engineerwill be responsible in providing on-site technical support and the focal contact for the customers, provide solutions, and represent as on-site specialists of our IFE systems.

Key Responsibilities:
• Provide timely in-airline and on-wing support on Thales IFEC system in terms of fly-along support, entry-into-service support, in-service fault finding and diagnosis, carry out corrective action,
• Work in close coordination with the Line Maintenance Team, providing in-depth troubleshooting assistance,
• Due to service pattern of aircraft, such services may be carried out during irregular hours or during off duty days,
• Provide quality information and communications to customers for proper operation and/or good understanding of issues,
• Provide value-add feedback to Thales Avionics IFEC in terms of issue encountered, analysis results and possible improvement plan,
• Work closely with Thales IFE Technical Support, Program and Engineering teams on all technical issues related to IFE system (System failures, Network issues, Fiber optic issues…),
• Report to Thales Middle East office in Dubai, and ensure good coordination with main Thales IFEC facilities, located in the USA (California and Florida),
• Evaluate the needs of the customers and relate details to appropriate internal departments,
• Perform other reasonable related duties as assigned by immediate supervisor or upper management,
• Participate actively in any retrofits and / or the entry into service of new systems at assigned customers,
• Work actively with the assigned customers to gather reliability data for all Thales IFE equipment

Requirements

• Minimum of 2 years of experience in the Aviation Industry,
• Preferably in Engineering and/or Maintenance of Aircraft Systems,
• With proven records in trouble-shooting IFE, Avionics or A/C Connectivity systems
• Diploma/Degree in Engineering and/or Apprentice in Aircraft Maintenance with Engineering License
• Capability to comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instruction. Knowledge of reading aviation documents such as ICD, AMM, IPC, WDM, SCM preferable.
• Knowledge of electrical/electronic and digital networks. Ability to troubleshoot complex networks
• Valid driver's license required
• Very good computer skills, Linux knowledge
• Must pass extensive security, and background checks
• Must be available for all shifts
• Must be able to travel domestically and internationally
• Spoken Arabic is an advantage

Your contributions to Thales’ cutting-edge products make possible the continued delivery of excellence and hundreds of millions of satisfied passengers globally. If your skills, experience and attitude match the above and you are looking for exciting challenges, please apply now using the link below and we will be in touch. At Thales in the United Arab Emirates, we provide careers – not jobs.

About the Company

Thales is a global leader in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organizations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.

Thales has 81,000 employees in 68 countries. In 2020 the Group generated sales of €17 billion and Self-funded R&D 1B€.