Ref: RP714-1104

Job description / Role

Employment: Full Time

Key tasks
- Reports to the Asst. FO Manager and Cluster FO Manager
- Responsible for the organisation and the quality of services delivered to the customers for the Front Office department
- Develop a spirit of application, service and creativity in the team.
- Be aware of room status and also the competitors' status.
- Attend VIP's arrival, if any.
- Maintain and improve quality service in Front office.
- Ensure that the Front Office team welcomes the customer properly.
- Be flexible to replace the colleagues in another department or in the other Accor Hotel Properties.
- Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
- Receive and deal with verbal complaints. Forward to FOM when necessary.
- Ensure that there is compliance to all work legislation in the department.
- Assist in all Front of the House tasks.
- Inspect rooms to ensure standards and quality.
- Ensure the settlement of the Master folio opened for any travel agent or event inside the Hotel.
- Perform miscellaneous job-related duties as assigned.

Requirements

Skills
- Level of Education Bachelor / Licence

Areas of study Hospitality

Professional experiences
-1 to 2 years

Languages essential
- English

Optional languages
- Arabic

Essential and optional requirements
- Define the organization of work to be performed by the team, and supervise, co-ordinate and plan daily activities of personnel.
- Responsible for the Front Office, Cashiering, the guest information team.
- Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
- Control the follow up of all procedures.
- Ensure that all entries in the logbook are read and followed up if necessary.
- Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
- Report daily to the FOM (short meetings)
- Listen to the team needs and help them out.
- Train junior associates.
- Conduct meetings with junior associates.
- Monitor and report performance of the team to FOM, with regards to punctuality, efficiency, etc.
- Check credit limit report and follow up accordingly.
- Check discrepancy report and action accordingly.
- Perform any other duties that may be assigned from time to time by superiors.
- Make sure that an ACCOR and Brand policies are respected.
- Co-ordinate all walkover within the properties.
- Monitor their performance on a constant basis ensuring all procedures are carried out correctly.
- Power Point
- Word
- Photoshop
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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