Front Office Shift Leader - Arabic Speaker

Job description / Role

Key tasks
- Ensures guests have a smooth running stay at the hotel
- Organises the customer welcome and care provided by his/her team
- Supervises the work of the receptionists on his/her team
- Helps meet the department's quantitative and qualitative targets
- Implements brand and Group projects and identity features such as A Club
- Assist with the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction
- Adhere to the standard of service required by the hotel in accordance with Mercure Grand Hotel Seef policies, procedures and objectives
- Act as the first and last point of contact to our guests, assisting them with any related query
- Be accountable and responsible for their respective shift ensuring that all tasks assigned to them are completed
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
- Takes into account and anticipates guests' needs
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
- To meet & greet & farewell the guests in a friendly & professional manner
- Be aware of and prepare for Group arrivals on the day
- Follow up on room discrepancies and communicate to HSK about them
- Review the activities of the team members on their shift (eg. Reservations checked in, profile completion, City Ledger back up attachments
- Act as a role model for other team members at all times
- Maintain a positive can do attitude at all times towards both internal & external customers
- Fully aware of ACCOR and Mercure programs
- Fully aware of the ACOR values
- Should perform other duties assigned by superior(s).

Requirements

Skills
- Level of Education Others Areas of study Hospitality Management Professional experiences 3 to 5 years
- Languages essential Arabic, English

Essential and optional requirements
- Excel
- Word
- TARS
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.