General Manager

Job description / Role

• Own and manage the P&L of the brokerage division, ensuring revenue growth, cost control, and profitability.
• Lead the development and execution of commercial strategies in both retail and corporate insurance sectors.
• Oversee daily operations, ensuring a high standard of service delivery to clients.
• Build and manage a sales-driven culture focused on performance and accountability.
• Drive revenue growth through effective telesales leadership, including managing sales operations and KPIs.
• Develop and implement strategies for pricing, insurer negotiations, and product placements.
• Ensure compliance with insurance regulations and broker compliance standards, particularly in the GCC/Bahrain region.
• Foster relationships with insurers and manage negotiations for both retail and corporate risks.
• Implement digital distribution strategies and enhance online sales journeys to maximize revenue opportunities.
• Identify operational issues, implement solutions, and measure outcomes to drive continuous improvement.
• Mentor and develop a high-performing team, addressing underperformance decisively and fostering a culture of accountability.

• Bachelor’s degree in Business Administration, Finance, Insurance, Risk Management, or a related discipline.
• Professional insurance qualification (mandatory): Cert CII (Chartered Insurance Institute – UK) or equivalent; ACII strongly preferred.
• Ongoing professional development in insurance, brokerage operations, sales leadership, or digital distribution is an advantage.
• Minimum of 5 years in a senior management role within an insurance brokerage (GM, MD, Deputy GM, Head of Brokerage, Head of Sales, etc.).
• Proven track record of owning the P&L for an insurance broker, including revenue growth and margin optimization.
• Extensive knowledge of retail and corporate insurance operations, including compliance and regulatory frameworks.
• Strong leadership and people management skills, with a focus on building performance-driven teams.
• Hands-on experience with telesales operations, sales KPIs, and motivational strategies for sales teams.
• In-depth understanding of digital insurance distribution, including aggregator platforms and online sales strategies.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering