General Manager

Job description / Role

Job Scope:
The General Manager directs the overall operations of the hotel group to ensure each property maximizes performance, profitability, and return on investment. This role fosters a positive and productive work environment while ensuring superior guest service and strict compliance with quality and operational standards across all hotels.

Key Responsibilities:

• Develop, monitor, and evaluate financial and operational plans that support the company’s strategic objectives.
• Coordinate with hotel GMs to review and verify annual budgets and business plans, recommending capital improvements to enhance hotel assets and ensure brand loyalty.
• Ensure the consistent delivery of superior guest services and high levels of customer satisfaction.
• Oversee quality standards across all areas of the hotel, including product quality, physical appearance, maintenance, and cleanliness.
• Develop and execute marketing strategies, revenue management, and yield management plans to maximize revenue generation, RevPAR, and occupancy levels.
• Monitor and follow up on ongoing operational and improvement projects to ensure they are completed on schedule and meet the expected quality standards.
• Track contractor snag lists and coordinate with hotel teams to resolve issues efficiently.
• Review staff accommodation and ensure it is maintained in good condition and compliant with company standards.
• Reorganize administration and workflow within the hotel group to enhance operational efficiency and productivity.

• Bachelor’s degree in Business Administration, Hotel & Restaurant Management, or a related field.
• Minimum 10 years of hospitality experience, including at least 5 years as a Manager overseeing service hotels, resorts, condos, apartments, or similar multi-department properties with complex operations.
• Proven operational expertise with the ability to manage on-call duties and handle emergencies beyond standard work hours.
• Strong commitment to community, ethics, and core values.
• Demonstrated excellence in customer service and fostering a positive, collaborative team culture.
• Awareness and understanding of the local community and market environment.
• Exceptional leadership skills with a track record of achieving results through teams.
• Strong ability to organize, prioritize, and manage multiple initiatives simultaneously.
• Talented in networking, relationship-building, and stakeholder engagement.

About the Company

Success comes to those with an entrepreneurial spirit and the enthusiasm to excel. It is a product of complete dedication, selfless ambition, unwavering commitment, belief in oneself and the willingness to experiment and explore.

When Gulf Consumer Company was formed in 1984, it had a vision to go beyond the conventional and took the road/route less traveled if it wanted to succeed and experienced entrepreneur, Dr. Adel Bukhowa, the company began seeking an innovative path, exploring new avenues. Where others would normally see obstacles, Gulf Consumer Company would see opportunities.