Hire Desk & Sales Support Coordinator

Job description / Role

MAIN PURPOSE OF JOB:

• The Hire Desk & Sales Support Coordinator is responsible for providing administrative support to the Business Development team so they can operate effectively on a daily basis.
• The Hire Desk & Sales Support Coordinator will be based in our depot and will be expected to provide the highest level of customer service by acting as the main point of contact for customers who are seeking to hire our equipment in the region.
• The role holder will also support the Business Development team in ensuring that customers' orders are monitored, tracked and delivered.
• Key duties in this area will include taking telephone queries, monitoring inbound email enquiries, processing sales orders, logging any damages, updating transportation logs and creating on and off-hire orders.
• The Hire Desk & Sales Support Coordinator will also perform general administrative and receptionist duties and will be tasked with helping to run the Depot facility in an effective and efficient manner

KEY RESPONSIBILITIES:

• Lead Generation:
• Work with the Business Development Executives to develop and grow their sales pipeline by generating leads and sales appointments.
• Regularly following up with the team to help them to stay on track with meeting their revenue goals
• Help to develop new business through targeted market and competitor research using databases, publications email campaigns and direct telephone contact
• Follow up and qualify contacts from web registrations, promotions, sales campaigns and other sales activities to identify potential need for our products

Sales Support Activities:
• Support the Hire Desk Controllers by coordinating with customers on queries such as customer breakdowns, equipment changes, additional requirements, chargeable service orders
• Set up and open new accounts and maintain their records on the ERP system
• Ensure the ERP system is regularly updated with information such as call outcomes, generated leads, number of quotations sent and sales achieved
• Prepare and coordinate customer proposals, sales order quotations, LPOs (Local Purchase Order) invoices and credit notes (if necessary) and other and order processing tasks
• Preparing and sorting invoices for payment
• Complete regular reporting activities which measure the team against agreed targets

Logistics Support:
• Confirm the on and off-hire dates and update the Estimated End of Hire (EOH) report
• Coordinate with transportation parties for the delivery of machines
• Ensure all delivery notes and other compliance documents are received after delivery or collection
• Coordinate with the Business Development Executives regarding machine damage and missing equipment and items

Administration:
• Establish and maintain appropriate administrative systems to support the work of the office
• Create and maintain filing systems and records. Ensure they are accurate and up to date
• Sorting and distributing of incoming post and courier documents
• Order and maintain stock levels for general consumables and office stationary
• Monitor and ensure that the reception area is kept tidy and projects a business-like image
• Greet and welcome visitors and suppliers to the offices, ensuring they sign in and out of the visitor’s book and informing the relevant member of staff of their arrival
• Check and sign for deliveries and informing the relevant member of staff of their arrival
• Receiving and transferring telephone calls, announcing callers, taking brief messages and passing these on via the email system or connecting callers to staff members direct line

Requirements

The chosen candidate will meet ALL the essential criteria below:

ESSENTIAL

• Educated to ‘A’ Level standard or equivalent
• Experience working in a fast-paced, customer service or telesales role
• Experience working in an admin related role
• Ability to deliver an excellent customer experience (in person and over the phone)
• Computer literate in the use of Microsoft Office packages suite including Word, Excel and PowerPoint
• Ability to build rapport and build relationships over the phone
• Have a confident and articulate phone manner
• Excellent written and verbal English communication skills

DESIRABLE

• Experience in a hire desk or similar role
• Experience in the heavy plant, machinery or construction related industry sector
• Holds a valid Bahrain driving licence

About the Company

Established in 1996, Rapid is the Middle East leader in powered access equipment rental & sale, and part of Europe's largest powered access rental company, Lavendon Group plc.

At Rapid, we offer wide range of MEWP's (Mobile Elevating Work Platforms), which offer a number of features making them particularly suitable for different types of applications.

• Steel Erection and construction
• Lighting and electromechanical maintenance
• Industrial and building maintenance
• Signage and Events
• Outside Broadcasting
• Telecommunications maintenance
• Facilities Management
• Airport, Ship and Highway Maintenance

As members of the team committed to providing strength on the ground and performance in the air we work with a simple business philosophy 'Your success is ours'.