Housekeeping Manager

Job description / Role

Key Tasks

A housekeeping manager oversees the operations of the housekeeping department. job responsibilities may include:

- Hiring and training staff
- Developing staff schedules
- Purchasing cleaning supplies and equipment
- Working with hotel guests who have specific housekeeping needs
- Coordinating housekeeping needs with other hotel department managers
- Performing cleaning tasks when staff don't show up for work or the team is shorthanded
- Supervising room attendants and cleaning staff, checking that rooms are cleaned to a high standard
- Drawing up a shift rota for staff
- Hiring and training new employees
- Stocktaking and ordering cleaning equipment, linen and room supplies

Responsibility & authority:

- Responsible for cleanliness, orderliness and appearance of the entire hotel.
- Ensure that rooms are made as per company standard.
- Prepare annual housekeeping budget.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
- Organize inventories with accounts and general store for linen, uniform and fixed assets.
- Pay particular attention while organizing pest eradication activities.
- Develop and implement housekeeping systems and procedures
- Prepare reports for management information.
- Assist purchase department in selecting suppliers for items related to housekeeping.
- Plan, control and supervise horticultural activities.
- Attending and resolving guest complaints.
- Verification of supplies consignments.
- Organize on-the job training and evaluate its effectiveness.
- Approval of the functional manual of the department.
- Recommend recruitment of new personnel.

Other routine responsibilities:

- Daily inspection of public areas and employees locker rooms.
- Daily briefing of supervisors/ executives.
- Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
- Immediately attending to guest requests.

Prerequisites:

- Strong leadership abilities and organizational skills, entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies / synergies across the network.
- Checking for faults or damage and arranging repairs and routine maintenance work
- Managing budgets and controlling costs
- Making sure staff work to health and safety rules
- Helping room attendants clean rooms during busy times

Requirements

Skills:

- Level of education others areas of study other

Professional experiences:

- 1 to 2 years

Languages essential:

- English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.