IT Operations Manager

Job description / Role

Duties & Responsibilities:
• Strategize, design, implement, maintain, manage, and support client’s IT Infrastructure.
• Analyze problems and recommend solutions, products, and technologies to meet business objectives.
• Manage changes to IT services and infrastructure, including upgrades, enhancements, and the implementation of new IT infrastructure hardware and software.
• Develop, design, maintain, and manage the IT Service Management policies and procedures.
• Ensure high performance and high availability of IT systems and services.
• Ensure the protection of the state of information technology assets and infrastructure from external/internal threats.
• Identify, analyze, manage, and mitigate IT operational risks.
• Perform preventative maintenance routines, Data Center Health checks, and regular checks of infrastructure capacity to maintain the integrity and performance of the IT infrastructure.
• Ensure Business Continuity procedures are followed to recover from disasters successfully.
• Ensure system security by conducting regular intrusion tests and applying regular anti-virus updates and controls to ensure network integrity and security.
• Ensure efficient Enterprise Systems and end-user support are carried out as per the service level agreement and key performance indicators.
• Ensure that all systems and security service level agreements are achieved, maintained, monitored, and reported monthly.
• Oversees and ensures the effective governance of IT processes and systems.
• Deputies and acts as Head of IT.

Qualification & Requirements:
• Bachelor’s in Computer Science (Or Relevant field)
• ITIL Certified (Or relevant professional qualification)
• IT Governance certification.
• Disaster Recovery certification (or equivalent).
• Data Center Management Certification (or equivalent).
• 10 Years’ experience in IT Operations management, including Data Centers, servers, networks, and end-user systems.
• IT Service Management processes and systems.
• Cloud technologies and services.
• Data Recovery and Business Continuity Processes.
• Data analysis and reporting metrics.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering