Job description / Role
- Providing fast and effective quality IT support to all system users
- Ensuring strict adherence to P&Ps and prompt closure of audit findings.
- Monitor and report on performance and services against agreed SLA / OLA.
- Document all IT support calls and provide statistical analysis of logs to improve effectiveness, and eliminate unnecessary work by applying ITIL standards for service delivery management.
- Participate in the development of SLA with concerned parties.
- Build capacity and proper knowledge transfer among team members.
- Manage resources effectively and efficiently to ensure prompt and quality service provision
- Mobilize appropriate and qualified resources to address and support calls and business requirements.
- Provide Country IT Head “system amendment requests” with supporting details of requirements that require specialized expertise, and ensure adequate follow up on addressing these requests.
- Provide internal clients with advice and recommendations with regards to their IT needs and respective solutions.
- Graduate degree in Computer Science from a recognized university.
- 1-7 years of IT service support experience within a large organization
- Fluent in English/French based on the country
- Interpersonal and analytical skills.
- Good communication and interpersonal skills.
- Excellent service culture
About the Company
Arab Bank has maintained a policy of steady geographic expansion from its earliest days.
In our first decades we concentrated on establishing a solid branch network throughout the Arab World, moving steadily from Palestine into Jordan, Syria, Lebanon, Egypt and Iraq. In the 1970s the rapidly expanding oil economies of the Gulf were a major focus.
From 1960 onwards we began to take our services out to Arab individuals and communities around the world. We were the first Arab financial institution to establish a presence in Switzerland with the opening of Arab Bank (Overseas) in Zurich in 1962 and Geneva in 1964. These and other European branches in the United Kingdom, France, Italy, Cyprus and Singapore and sister companies in Austria and Germany, have subsequently been joined by our branches in the United States and our wholly-owned subsidiary in Australia.
The opening of our representative offices in China and our branch in Seoul are a recognition of the growing importance of economic ties between Asia and the Arab world.
Today we have a presence in every Arab country in which private sector banking services are permitted, a global network of more than 400 branches and offices on five continents and we are still growing.