Loyalty, Retention and Customer Experience Manager

Stanley James

Manama, Bahrain

Ref: QP710-372

Job description / Role

Employment: Full Time

We are currently recruiting a Loyalty, Retention and Customer Experience Manager on behalf of a leading FinTech based in Bahrain that is going through a period of growth as they scale up their operations across the GCC markets. This is an excellent opportunity to develop a positive customer experience, develop relationships that support brand loyalty and ensure a seamless customer journey.


Applications are sought from those with at least 5 years of experience in a managerial role focusing on customer retention in the ecommerce, fintech or telecom industries. You will have excellent experience in bringing together all internal stakeholders such as product design, sales and marketing in order to keep fine tuning the customer’s experience. You will offer an excellent understanding of how to build brand renewals, trust and continued business by identifying critical touch points and in turn, how these can be optimised. On a personal level, you will have excellent communication skills combined with initiative and entrepreneurship.

About the Company

Stanley James is a privately owned recruitment business with offices in both Dubai and Cape Town allowing us to have global reach and a strong presence across EMEA and APAC. We have an expert team of recruitment specialists that are people centric, knowledgeable and driven to connect talent across all corporate functions. We are the partner of choice for SMEs, niche industry specialists and enterprises across the Technology, Financial Services, Management Consultancy, Legal, Construction & Engineering and Energy & Oil Gas sectors.

We typically recruit a wide range of skillsets across all corporate services, front/back office functions and commercial leadership teams. This includes Finance, Information Technology, Legal, Sales & Marketing, Engineering, C-Level/Leadership, Business Change, Operations, Special Projects and Business Support Services.

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