Night Manager - Arabic Speaker

Job description / Role

Key tasks

- Welcomes guests who arrive late and takes care of them until their departure
- Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
- Is responsible for the hotel once the daytime managers are off duty
- Helps the department meet its quantitative and qualitative targets
- Ensures the safety of property and people - Represents the General Manager and the Front Office Manager throughout night operations and decide and act on his/their behalf
- To Ensure That Breakfast and meeting rooms functions are as per requirements
- Fully responsible of the Hotel Safety and Security During The Night
- To Ensure Proper Closing and opening for all outlets
- Ensure smooth operation in the night Shift and all department are available at all the time .
- Provides a warm and personalised welcome to guests
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks
- Conveys the hotel image
- Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Handles phone calls and manages the reservation schedule
- Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
- Writes a report on activities and incidents that occur during the night
- Ensures that guest documentation at reception and in the lobby is available and up-to-date
- Ensures that all reservations which have a routing instruction in Opera have the requested back up documentation
- Ensures the rooms bucket reflects the actual status of the hotel (room moves & early departures)
- Ensures that registration cards of the reservations checked in on the shift are completed properly with all the required information and signed by the guest
- To run the Opera Night Audit procedure, including but not limited to the following:

* Close Day, Findex, PM checking, printing the morning reports for all related departments.

Requirements

Skills

- Level of Education Others Areas of study Hospitality Management Professional experiences 3 to 5 years
- Languages essential Arabic, English

Essential and optional requirements

- Excel
- Word
- TARS
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.