Officer - Terminal Services

Job description / Role

Reporting to: Senior Duty Officer - Terminal

BAC’s Terminal Operations department requires a candidate to efficiently operate Bahrain International Airport terminal services on daily basis.

Main responsibilities:
- Notify relevant authorities in the case of an emergency (i.e. aircraft accident, crash, fire, etc.).
- Coordinate with all concerned staff at the terminal in the event of an air craft emergency in accordance with laid down procedures.
- Liaise and notify relevant Government Agencies within the Terminal building in the event of an Aircraft Accident / Crash or an emergency of a serious nature.
- Handle the evacuation of passengers and staff from the terminal building in the event of a major fire/ crisis within the terminal.
- Handle passengers with minor injuries in the event an Aircraft Accident/Crash and manage their subsequent reunion with family members.
- Provide customer services to the airport customers as well as handling any customer complaints.
- Ensure smooth flow of passenger movement at the terminal.
- Monitor terminal cleanness and report any unsatisfactory finding to FM.
- Monitor the porter age service and ensure this service is delivered to a satisfactory standard.
- Maintain a schedule for the indoor plan up keep and maintenance.
- Work out a suitable roster to cover operational needs on 24 hour basis.
- Respond effectively and sufficiently to customers' queries.

Requirements

- Must hold a collage certificate or an equivalent to it.
- Minimum of 3 years’ experience in customer service

Specialist knowledge:
- Good command in Arabic and English language
- Customer service skills.
- Good Computer skills

Nationality Preference: Bahraini
Language Fluency: Arabic and English
Current Location: Kingdom of Bahrain

About the Company

Wholly owned by Bahrain Mumtalakat Holding Company, Bahrain Airport Company (BAC) was established in 2008, to manage and operate the Bahrain International Airport and acquired this responsibility in March 2010

BACs core objectives are to elevate the role of Bahrain International Airport (BIA) as a contributor to the economy and further enhance the airport's status, infrastructure and facilities for the benefit of all stakeholders and users of the airport. BAC also optimizes the Airports revenue streams by diversifying the business through both aeronautical and non-aeronautical activities.

BAC operates as a commercial entity with transparency and commitment to build on the airport's status as a major international airport in the region through world-class infrastructure, facilities and services.