Operations Analyst

Job description / Role

The Operations Analyst has one primary objective:

• To coordinate and monitor the new business processing and system data capturing through data upload. Also to process and administer client money collection and reconciliations.

Operations
• Coordinate the new business applications processing for both corporate and individual business.
• Ensuring that all new business applications are processed within the agreed SLA.
• Administer and process operational activities related and pertaining to data file transfers from the front end system to the Customer Administration System (CAS) and troubleshooting for errors.
• Process the contribution collection requests from customers by coordinating with collection channels to setup and arrange the collection of contribution.
• Setup of new product in the CAS to process new applications that has different charge structures.

Customer Service
• Processing and monitor complain of customer service requests like Cancellations, Withdrawals, Switches and Re-directions.
• Coordinate with the Customer Service Team for client communications.
• Coordinate with the Customer Service Team to update customers and sales advisors on the status of renewal contribution collection.
• Coordinate with Operations to ensure customer request process complain and customer confirmations.

Risk and Controls
• Processing contribution collection reconciliation and posting of contribution for plan issuance and trade placements.
• Assisting fund accountant in day-to-day activities related to trade placement and trade confirmations.
• Assisting fund accountant in placing trade files from Trade system and uploading to custodian system and vice versa.
• Coordinate with the Senior Fund Accountant for client money movements for currency conversions and transfers to custodian trade accounts.
• Assist in the preparation of daily, weekly and monthly NAV for strategic partners, ensuring completion of specified tasks per NAV checklists.
• Maintain the SLA agreed with other departments.
• Preparation of daily process control reports and maintaining the records.
• Timely generation of data files and forward to MIS team to prepare the MIS reports.
• Assist the Senior Service Delivery Manager in inter-departmental requirements and coordination; specifically with Legal, Compliance, Marketing and Sales.
• Assist the Senior Service Delivery Manager in the maintenance of documentation for key operational manuals.
• Assist internal and external auditors while conducting audit by way of providing required details and documents to complete the audit exercise.
• To act within established policies and procedures.

Projects
• Active participation with project management team to identify operations requirements and prepare business requirements for system developments, enhancements or modifications.
• Coordinate with users for the testing of functionalities and to prepare the documents for signoff with developers.
• To act within established policies and procedures.
• And any other duties as assigned.

Requirements

• Bachelor’s degree required.
• 7-10 years experience of working in life insurance operations/bank operations essential.
• Knowledge of MS Office applications.
• Work experience on Plan Administration/processing systems.
• Fluent in English, Arabic (Spoken and written).

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering