Operations Associate

Job description / Role

Role Overview:
As an Operations Associate, you will play a crucial role in ensuring the smooth operation of different key activities. You will collaborate with cross-functional teams, including finance, trading, and product development, to execute essential operational tasks. This position requires meticulous attention to detail, excellent problem-solving skills, and a deep understanding of the crypto asset landscape. If you thrive in a fast-paced environment and are passionate about the future of digital currencies, we invite you to join our team.

Duties and Responsibilities:
• Analyze Different streams of trading data, transaction data, user behavior to improve processes and eliminate inefficiencies.
• Conduct liquidity planning to efficiently manage funds in bank accounts and liquidity providers.
• Manage credit lines and settlement processes to facilitate seamless transactions.
• Export reports from liquidity providers, analyzing and documenting relevant data.
• Investigate and resolve unmatched transactions, ensuring accuracy in financial records.
• Execute over-the-counter (OTC) trades and manage associated processes.
• Monitor payment service provider transactions, addressing inquiries and chargebacks.
• Address issues and user inquiries, providing exceptional customer support to the client relations team.
• Monitor card processor performance, identifying and addressing any operational issues.
• Assist in preparing due diligence for listing new assets in collaboration with the Product Team.
• Communicate with vendors for product evaluation, onboarding requirements, and commercials.
• Collaborate with liquidity providers to communicate bugs, issues, and inquiries, ensuring timely resolutions.
• Research solutions and products related to ongoing development initiatives, providing operational insights.

• Bachelor's degree in Finance, Business Administration, or a related field (or equivalent experience).
• 1-3 years of experience in financial operations within the crypto asset industry or related financial sector/trading firms.
• Excellent problem-solving and analytical skills with keen attention to detail.
• Solid understanding of cryptocurrency markets, exchanges, and trading platforms is a plus.
• Proficient in using data analysis tools and generating dashboards/reports.
• Strong communication skills with the ability to collaborate effectively across teams.
• Experience in executing over-the-counter (OTC) trades is a plus.
• Ability to work in a fast-paced environment with tight deadlines and shifting priorities.
• Self-motivated with the ability to work both independently and in a team.
• Comfortable with working on a shift basis.

Skills:
• Strong analytical abilities: Capable of analyzing trading data, transaction data, and user behavior to identify inefficiencies and improve processes.
• Financial acumen: Understanding of liquidity planning, credit lines, settlement processes, and financial records management.
• Problem-solving skills: Ability to investigate and resolve unmatched transactions, address operational issues, and provide exceptional customer support.
• Cryptocurrency knowledge: Familiarity with cryptocurrency markets, exchanges, trading platforms, and related financial operations.
• Data analysis proficiency: Skilled in using data analysis tools to generate reports and dashboards for decision-making.
• Communication skills: Effective communication with cross-functional teams, vendors, and liquidity providers.
• Adaptability: Ability to work in a fast-paced environment with shifting priorities and tight deadlines.
• Collaboration: Capacity to collaborate effectively across teams and with external partners to achieve operational goals.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering