Operations Lead - Fintech

Job description / Role

• Assist the Head of Business/Operations to prepare short- and medium-term plans under his/her operations of the organization;
• Develop, comment and finalize contract with member banks, merchants, fintech’s, etc.
• Managing and developing good relationships with client banks on their day to day card planning, developing, executing, monitoring and controlling related service with proper stock projection;
• Accepting orders, embossing, printing and dispatching based on the SLA of client banks;
• Handle properly and professionally all disputes and frauds raised by client banks both on card issuing and acquiring business operations;
• Ensure that proper working guidelines are in place to execute and manage card issuing and acquiring operations of the organization;
• Handle the process of establishing business relationship and/or partnership with various payment schemes like Visa, Master Card et. as well as local and regional switches
• Establish proper working procedures and communications with client banks, merchants and fintech’s;
• Ensure that the settlement and clearing files sent from client banks, merchants and international payment Schems are properly maintained and dispatched to the responsible entity;
• Ensure that debit, prepaid or credit cards dispatched to client banks and those that are not received are properly administered and maintained;
• With the assistance of technical team, ensure that all client banks ATMs, POSs and accepting devices are working properly and monitor devices uptime;
• With the assistance of client banks, ensure that the process for PIN re-issue, Card re-issue, hot pinning etc. are being executed properly and professionally;
• Monitor that the service availability level set with client banks for issuing and acquiring operations are maintained
• Identify, acquire and manage resources necessary for each service area under the hierarchy to fulfill its goal and objectives
• Prepare and present reports to the management, client banks, international Payment schemes, merchants or central banks as necessary
• Performs any additional tasks as necessary

Requirements

• B.Sc./ MSc in MIS, IT, Computer Engineering, BIS or other related business disciplines
• 10 years in handling technical and/or card operations, out of which 3-4 years as Head or above in the banking, Financial industry, preferably on the Fintech / card payment operation.

About the Company

IPS is a Third-Party Payment Processing Company, regulated and licesned by Central Bank of Bahrain, incorporated under the laws of the Kingdom of Bahrain. IPS is catering to different sectors of industry like financial institutions, banks, ...etc. Our suite services include:

Small Business

• Mobile business on the go
• eCommerce Solutions

Large Merchants

• Security and Fraud solutions
• Prepaid solutions
• Merchant Mobile Commerce solutions
• Marketing solutions
• Analytics & Digital Wallet solutions
• CC Terminals & POS solutions

Financial Institution

• Payment Gateway
• DIgital and mobile banking solutions
• Debit and Credit Card Processing solutions
• Loyalty & Rewards solutions
• ATM & network solutions
• Analytics & Reporting solutions
• PSP

Government & Others

• Government payment solutions for fees, taxes, etc.
• Utility & other Corporate biller solutions
• Healthcare providers & pater solutions
• Financial Analyst SOlutions
• Education solutions