Operations Specialist

Job description / Role

• Oversee and coordinate daily eCommerce operations to ensure smooth workflow and efficiency.
• Maintain optimal inventory levels, ensuring accurate stock counts and timely replenishment to meet demand.
• Track and analyse key performance indicators (KPIs) to assess operational effectiveness and identify areas for improvement.
• Address and resolve day-to-day operational challenges, minimizing disruptions to service and workflow.
• Compile and publish regular reports on operational performance, providing insights and recommendations to management.
• Identify opportunities for process enhancements and implement best practices to optimize operations.
• Work closely with cross functional teams, including catalogue, marketing, sales, and customer service, to support overall business objectives.
• Assist in resolving customer inquiries and issues related to order fulfilment and delivery.
• Support the training of new staff on operational procedures and systems to ensure adherence to standards.
• Ensure compliance with company policies, procedures, and industry regulations in all operational activities.
• Liaise with suppliers and vendors to maintain strong relationships and ensure timely delivery of products.
• Contribute to demand forecasting efforts to align inventory levels with projected sales. Maintain and update operational systems and tools to ensure accuracy and efficiency in data management.
• Assist in tracking operational budgets and expenses, ensuring adherence to financial targets.
• Gather feedback from team members and customers to continuously improve operational processes and customer experience.

• Bachelor’s degree in business administration, Supply Chain Management, or a related field.

Experience
• Proven experience in eCommerce operations or a related field (45 years preferred).
• Familiarity with inventory management systems and eCommerce platforms.

Knowledge
• Proficiency in data analysis and reporting tools (e.g., Excel, PowerBI).
• Familiarity with key performance indicators relevant to eCommerce operations and a track record of meeting or exceeding them.
• Experience with inventory management software and order fulfilment systems preferably in ecommerce environment

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering