Receptionist

Job description / Role

Key tasks

Overview of duties:

- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by developing friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Conveys the brand and hotel image through his/her irreproachable attitude
- Carries out all operations concerning guest arrival and departure in compliance with internal procedures
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Handles phone calls
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Ensures that all guest documentation is available and up-to-date
- Promotes the hotel's range of services in order to increase sales
- Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs

Requirements

Skills
- Level of Education Vocational education Areas of study Hospitality

Professional experiences
- 3 to 5 years

Languages essential
- Arabic
- English

Essential and optional requirements

- Computer literate (Windows environment)
- Fluent in the national language, business English
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
- Excel
- Word
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.