Restaurant Captain

Job description / Role

Key tasks

Overview of Duties / Main Responsibilities
- Responsible for overseeing food and beverage service on the floor
- Serve food and beverage in friendly, courteous and efficient manner
- Act as mentor and senior to Servers on the floor
- Be an exemplary representative of the Hotels to guests and associates.
- Maintain professional internal/external guest service.
- Pay special emphasis on guest request as well as inform servers of timing for serving and clearing of each meal course.
- Respond to guest inquiries and concerns immediately and offer all possible assistance in a professional and positive manner.
- Ensure quality standards of products and service by teaching, coaching and mentoring the team.
- Oversee F&B service floor associates in the absence of the restaurant manager.
- Oversee and organize the team and set up for dining functions, event orders, etc. and liaises with Kitchen to ensure the proper execution of the order.
- Inspect section to ensure proper set-ups & standards are met.
- Oversee service of food and beverage during dining and / or functions.
- Coordinate course timing with the restaurant manager and Kitchen team
- Schedule team breaks and ensure all areas have appropriate staff coverage.
- Perform closing duties and provide daily sales and labour reports
- Effectively train the server team on service and set-up standards.
- Perform miscellaneous job-related duties as assigned.

Requirements

Skills
- Level of Education Vocational education Areas of study Food and beverage Professional experiences 3 to 5 years Languages essential English, Arabic

Essential and optional requirements
- Micros

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.