Job description / Role
A renowned business group/Dealers of several top auto brands.
Service Manager Job Duties
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Effectively managing multiple sites spread across Bahrain.
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
Service Manager Skills and Qualifications
• Previous Service Experience of more than 10 years,
• Comprehensive Industry Knowledge.
• Management Experience.
• Strong Customer-Facing Skills.
• Strong Written and Verbal Communication.
• Troubleshooting, Creative Problem-Solving.
• Highly qualified - Degree in Business or Administration or more. (BE or B.TECH)
About the Company
Viva HR Consultants is a fast-growing service provider in the field of Human Resources and Recruitment Outsourcing. Located in Dubai, we provide a wide array of HR Services for businesses and individuals across the world.
We specialize in turning first assignments into successful long-lasting business partnerships. Our vision is to deliver quality products and services to clients across the globe. We take pride in our core values of Integrity and Confidentiality. We are a very customer-centric organization and our entire team works very hard to achieve our primary goal of \"Customer Delight\" which results in our customers and clients coming back to us for more. We also strongly believe in building long-term mutually beneficial business relationships. We never promise what we cannot deliver and we never compromise on quality.