Job description / Role
- The job holder will provide our Customers with a world-class service and to ensure that all written correspondence from Customers are recorded, evaluated, investigated and closed in a timely manner with consistently of communication, information and high standards of care.
- Passionate about social media
- Passionate about customer service
- Passionate about Telecom services
- Vibrant, Young, aware about the social Media trends
- Very strong in English (speaking & Writing)
- Fluent in Arabic
- Secondary / Diploma / BSc. Graduate
About the Company
Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia.
We are a gateway to a network of BPO, training, consulting and technology experiences and best practice that spans the globe. Our operational centers expand from the GCC to South Africa offering multilingual capability and various skill sets supporting our client contact experiences. We are customer experience specialists with 30 years of success in customer management, over 3,000 contact centre projects delivered worldwide and a network of 5,000 skilled people. In the GCC we operate with a workforce of over 800 professionals supporting clients throughout the region in the Telecom, Banking, Government, Retail, FMCG and Travel industry.