Spa Front Desk Specialist

Job description / Role

Company
This established group manages a portfolio of industry-leading companies across core disciplines within the built environment. They are currently looking to hire a Spa Front Desk Specialist to be based in Bahrain.

Duties & Responsibilities:
• Warmly greet all spa guests, especially VIPs, with a friendly and professional demeanor, creating a welcoming and luxurious atmosphere.
• Manage the spa’s appointment schedule efficiently, using our booking system to schedule, confirm, and reschedule appointments for all services.
• Provide exceptional service to VIP guests, anticipating their needs and exceeding their expectations at every touchpoint.
• Effectively answer phone calls, inquiries, and emails related to spa services, bookings, and promotions in a courteous and informative manner.
• Showcase our spa products with enthusiasm and knowledge, upselling and recommending products to enhance the guest experience.
• Process payments accurately and efficiently using our point-of-sale system.
• Maintain accurate guest records and spa inventory, ensuring a smooth operation.
• Collaborate effectively with spa staff, therapists, and management to ensure seamless guest experiences.
• Maintain a clean, organized, and welcoming reception area that reflects the spa’s high standards.

Qualification & Requirements:
• Experience in a similar role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• A positive and enthusiastic attitude.
• Experience working with VIP clientele is highly desirable.
• Proficiency in Microsoft Office Suite and spa booking software is a plus.
• Experience handling cash and credit card transactions.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering