Job description / Role
Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What you'll be doing
At Chalhoub, creativity comes alive! Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.
• You will drive in-store CX initiatives
• Plan succession of team members in terms of readiness
• Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
• Offer store support including concessions, real-time as per business needs
• Act as the key point of contact with back-office operations
• Ensure click and collect are conducted within SLAs
• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
• Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
• Ensure store team is working towards the same goal
• Promote omni-channel sales
• Increase the store revenue target vs actual
• Increase sell-through at full price
• Provide input to whats working well, whats not working well and feedback
What you'll need to succeed
• Customer Experience Management (CEM)
• Developing & Engaging Employees
• Demonstrating Personal Resilience & Adapting to Change
• Demonstrating Customer Centricity
• Technical Understanding & Developing Self
• Being Commercial
• Driving Results
• Communicating effectively
• Stock Management
• Collaborating & Influencing with Respect & Trust
• Hybrid Retail & Sales Mindset
• Being Inclusive
• Sales Forecasts and Analysis
• Business Acumen
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.