Store Supervisor / Senior Sales Executive

Job description / Role

Job Summary:
The Store Supervisor / Senior Sales Executive for a prestigious watch store will be responsible for managing store operations, driving sales, and delivering a premium customer experience. This individual will lead a team, maintain high standards of product presentation, ensure inventory control, and foster an environment where luxury watch customers feel valued and well-served. The role also involves maintaining strong relationships with customers, offering expert guidance on luxury timepieces, and ensuring store targets are met.

Key Responsibilities:

Sales Leadership & Target Achievement:
• Meet and exceed sales targets for the store, with a strong focus on high value watches and premium collections.
• Implement effective sales strategies to enhance both individual and team performance.
• Utilize in-depth knowledge of luxury watches to assist customers in making informed purchasing decisions.

Customer Service Excellence:
• Deliver world-class customer service tailored to the luxury watch market, ensuring that customers feel valued and receive personalized service.
• Provide expert advice and guidance to customers regarding the technical aspects, history, and uniqueness of different watch brands.
• Resolve customer inquiries and complaints efficiently, ensuring a positive experience in-store.

Team Supervision & Training:
• Supervise and motivate the sales team to consistently perform at a high level.
• Train staff on the features, benefits, and selling points of various watch collections, as well as luxury sales techniques.
• Organize regular product knowledge sessions and ensure the team is up to date on new arrivals, watch trends, and industry news.

Inventory Management:
• Oversee the inventory of luxury watches, ensuring accurate stock levels and preventing discrepancies.
• Coordinate with suppliers to manage the supply chain and ensure timely delivery of products.
• Conduct regular stock audits, manage product displays, and ensure proper rotation of high-end products.

Visual Merchandising:
• Ensure the store’s visual presentation aligns with the brand’s high standards, creating an inviting atmosphere that highlights luxury watches.
• Ensure all displays are properly maintained, featuring the latest watch models, seasonal promotions, and exclusive collections.

Operational Efficiency:
• Oversee the store's daily operations, ensuring smooth workflows, operational effectiveness, and that the store adheres to company policies.
• Monitor store expenses, aiming to achieve profitability while keeping costs in check.
• Ensure the store environment maintains safety, cleanliness, and high aesthetic standards.

Reporting & Documentation:
• Provide regular reports on sales performance, customer feedback, inventory status, and other key metrics to the management team.
• Maintain accurate records of transactions, customer preferences, and sales data.

Qualifications & Requirements:
• Previous experience in luxury retail, preferably in watches or high-end products.
• Proven track record in sales, preferably in the luxury watch industry or related field.
• Excellent customer service skills with the ability to engage with high-net-worth individuals.
• Strong communication skills with the ability to explain complex product details in an easy-to-understand manner.
• Leadership experience with the ability to inspire and develop a team.
• In-depth knowledge of luxury watch brands, craftsmanship, and features.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• High school diploma or equivalent; a degree in Business, Retail Management, or related field is a plus.

Preferred Skills:
• Passion for watches and the luxury industry.
• Experience in managing high-value inventory and making recommendations on stocking.
• Ability to create and maintain strong customer relationships and loyalty.
• Familiarity with POS systems and retail management software.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering