Technical Support

Job description / Role

We are seeking a dedicated and skilled Technical Support Specialist in Bahrain. In this role, you will be the first line of support for our clients, assisting them with technical issues and ensuring a high level of customer satisfaction. If you thrive in a fast-paced environment and enjoy solving problems, this could be the perfect opportunity for you!

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Diagnose and troubleshoot technical issues related to software, hardware, and networking.
- Provide exceptional customer service while guiding users through step-by-step solutions.
- Document all interactions and resolutions in our support ticketing system.
- Collaborate with cross-functional teams to address escalated issues.
- Assist in the development of user manuals, guides, and FAQs for customer reference.
- Keep updated with the latest technology trends and support techniques to enhance service quality.

- Proven experience in a technical support role or similar customer service position.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Problem-solving attitude and the ability to work under pressure.
- Customer-oriented with a passion for helping others and providing solutions.
- Familiarity with ticketing systems and remote support tools.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering