Telemarketing Agent

Job description / Role

The holder of this position has the primary responsibility to selling policies and / or the company's services through outbound and inbound telephone calls and other means of distance communication (eg. Website), she will manage sales practices, in accordance with the established procedures and ensuring the qualitative and quantitative standards defined by the company, following them until the payment of the service / policy sold.

AREAS OF RESPONSIBILITIES
• To contact businesses or individuals by phone, in order to convince potential customers to buy insurance policies or services of the company, based on agreed script describing the policy / service.
• Provides explanations on the products/services offered and their prices in response to questions from potential customers.
• Adapt/Fits the sales scripts to better address the needs and interests of individuals.
• Respond to telephone calls from potential customers who have been requested through other direct marketing actions.
• Record and verify names, addresses, purchases and reactions of customers/prospect in the Telemarketing software platform.
• Send documents by email or mail to customers that have shown an interest in the product/service and/or have acquired/bought a policy/service as a result of a telephone sales.Require credit card data to customer for the payment of policies/services sold to be uploaded directly in the company's bank partner platform (secure environment).Reports to supervisor of particularly complex situations that require higher-level decisions.
• Contacts the customer in case of withdrawal in order to understand the motivation and to keep the sale.
• Keeps the levels and sales performance established by the management

Requirements

• Knowledge of sales and marketing principles and strategies
• Relevant work experience in sales, marketing, promotions or telemarketing
• Product knowledge
• Proficiency in relevant computer applications

Key Competencies:
• Communication skills
• Information gathering and management
• Persuasiveness
•Negotiation skills
•High energy levels
•Self motivation

About the Company

Established in 1996, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrains Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

Accounting, Finance & Banking Logistics & Customer Service Secretarial & Administration Human Resources & Recruitment Engineering & Construction IT/Telecom Marketing & PR Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.