VP - Head Of Treasury Support

Job description / Role

Purpose: To plan, organize and control the operational resources of the Treasury Support team on a day to day basis, in order to ensure effective oversight of the Treasury Front Office and minimize operational risk to the bank to ensure that all operational activities are executed in a manner that delivers a quality customer service experience whilst ensuring the efficient and effective use of resources.

Dimensions:
- Financials: Bahrain Operations is a cost centre. Whilst the job holder has no discretionary budgetary responsibilities, he or she will play a role in agreeing the annual Operations budget and assist the Head of Operations in ensuring that actual costs remain in line with approved budgets.
- Staff: Leading and managing a team of 17.

Key Accountabilities:

Reporting to the Head of Operations the job holder will support the:
- Creation of a high performing team capable of supporting the strategic plans of Group Treasury.
- Development and deployment of operational best practices using recognized industry concepts e.g. Lean / Six Sigma as well as Treasury' industry knowledge to increase process efficiency whilst minimizing operational risks.
- Implementation of Key Performance metrics to drive a consistent, rigorous and on-going assessment of the team's operational performance.
- Delivery of strategic change initiatives across the bank in accordance with the priorities agreed by the banks Mancom.

The job holder will play a key role in ensuring the delivery of organizational change and process improvements in order to simplify existing activities and ultimately deliver scalable operational solutions that can be consistently implemented across the Group as required.

To support the above the job holder is expected to have a strong and broad knowledge of Treasury Products and Treasury operational best practices and experience of working as part of a team that develops and delivers transformational change initiatives. A solid understanding of Lean or Six Sigma tools and methodologies is also desirable

Key Accountabilities:
- To Build a high performing Treasury Support team supported by robust succession plans
- Monitor and challenge (where appropriate), the activities of Group Treasury to ensure that they remain in accordance with the requirements of Group Policies.
- Ensure that all work processed by the Treasury Support team adheres to all specified Bank individual and collective performance meets the standards required.
- Contribute to the development of a Target Operating Model for Group Treasury Support capability.
- Develop and implement tools and techniques to identify changes that may be required to processes, procedures and or practices in order to support the strategic objectives of Group Treasury.
- Build and deploy standard business Key Performance Indicators (KPls) to ensure that there is high quality Management Information available on all products with particular attention to Staff Productivity, Errors, Discrepancies and Service Level adherence within both the Front and Back office

Key Activities:
- Managing, motivating, coaching and developing team members so that individual and collective performances meets the standards required.
- Leading the appraisal process within the team, collecting and keeping appropriate data.
- Ensuring effective communication and dissemination of appropriate information to all staff.
- Recommending and implementing changes to the way in which the team operates in order to improve service quality and process efficiency,
- Maintaining up-to-date awareness of market conditions and developments to ensure that best practices is adopted where required.
- Managing relationships with key stakeholders in Treasury, Risk, Compliance, Finance and CB & FI.
- Assessing management information reports, identifying risks, issues and briefing senior managers on major implications for change projects
- Identifying and assessing trends in issues and workflows investigating further when appropriate and implementing changes or coordinating support from other parties to resolve matters and minimize the risk of reoccurrence.
- Managing and delivering change initiatives.
- Working with team leaders to embed changes within the Treasury Support team.

The job will primarily be focused on building a high performing team supported by class leading operational practices in order to deliver an efficient and effective operating model that can be replicated as required across other Treasury Support teams, the job holder will need to exhibit a can do attitude, a zealousness for delivering change and a passion for challenging the status quo.

The job holder will be expected to work with Operations management and other key stakeholders to ensure that operational activities and associated change programs are aligned to the Group's strategic objectives whilst managing the group risk to within the established group risk appetite.

Identify what major relationships-the job holder has to maintain inside or outside of the Group to enable them to meet their accountabilities, Include all Board, Committee and Regulatory relationships, as well.

Main Contacts:
- Contact Group
- Head of Operations
- Treasury Front Office teams
- Head of Group Operations
- Head of IT
- Head of Compliance
- Head of Operational Risk
- Head of Market Risk
- Head of Finance
- Other Financial Institutions
- 3rd Party Vendors

Requirements

Job Requirements Knowledge:
- Deep technical knowledge and experience of derivatives / structured
- products.
- Strong Knowledge and understanding of other Treasury product families including Securities and Islamic products.
- Solid understanding of commercial nature and risks associated with Treasury related services and products.
- Where appropriate Wii! have a detailed knowledge of the regulatory practices which may impact the work of the department and an understanding of the likely impact of forthcoming change.

Education & Certifications
- Degree level qualification in banking, finance, accountancy or business administration.
- Recognized Treasury related professional qualification e.g. ACT / MCT I Chartered Institute for Securities & Investment.
- At least 10 to 15 years working experience in Treasury Support areas of which at least 5 have been in a leadership position responsible for team development and strategic change initiatives.

Personal Attributes:
- Articulate and easy to understand with strong interpersonal skills, Checks others understanding in response to enquiries / situations.
- Fluent English (spoken and written), Arabic also advantageous.
- Produces clear and concise reports end other written material which are understandable to those with or without knowledge of the subject.
- Full understanding of relevant computer applications and can effectively input, extract and format data.
- Ability to work under pressure, with strong time management skills and proven track record in planning, managing and prioritizing own and teams' work.
- Excellent analytical skills with ability to learn new systems and identify and define problems and solutions.

Competencies (refer to competency model and definitions of levels 1, 2 and 3):

Competency:
- Business Acumen - Understands and utilizes knowledge of the business, economic, financial and industry factors impacting the banks to enhance the business model, explore opportunities and create value for the Bank.
- Customer Centricity - Operates with a customer first attitude and generates and leverages deep customer insights to expand the banks customer base and develop long-lasting and productive customer relationships.
- Leadership - Creates and nurtures an open, energizing and high performance culture engaging, enabling and empowering the banks Talent to be the best they can be and support the Bank's business goals.
- Tranformational Management Encourages and inspires self and others to continuously seek opportunities for new, novel and innovative ways to solve organizational problems, create value and realize opportunities.
- Collaboration & Integration Facilitates cross functional integration, working across the banks boundaries and borders to build collaboration, creativity and trust that mitigates risk and creates
- International Mindset Drives self and others to think from an international perspective, realizing efficiencies and releasing synergies across borders; operates with cultural fluency and flexibility and respects, values and leverages diversity.
- Results Orientation - Focuses action and resources on the achievement of the banks strategic goals and priorities; drives and holds self and others accountable for achieving exceptional results while pursuing the highest standards.
- Pride & Personal Excellence Is passionate about the banks and its business success: encouraging self and others to uphold high ethical standards, demonstrate resilience, continuously grow and be excellent in everything they do.

Proficiency Level Required:
- Level 1: Builds the Value Chain
- Level 2: Maximizes Benefit & Opportunities.
- Level 3: Articulates and drives value proposition
- Level 1: Builds customer relationships
- Level 2: Acts on customer insights and needs
- Level 3: Customizes products and services
- Level 1: Guides and supports team
- Level 2: Motivates & coaches team
- Level 3: Empowers & improves team
- Level 1: Supports Change
- Level 2: Drives Change
- Level 3: Convinces others of change
- Level 1: Improves team collaboration
- Level 2: Builds connections across teams.
- Level 3: Leverages networks and partnerships
- Level 1: Fits within global business set-up
- Level 2: Creates global business opportunities
- Level 3: Breaks down barriers
- Level 1: Improves performance
- Level 2: Defines challenging goals
- Level 3: Raises performance standards
- Level 1: Takes ownership
- Level 2: Strives under pressure
- Level 3: Instills excellence and development

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.