VRF And Inverter AC Service Specialist/Technician

Job description / Role

Key Responsibilities
The job holder is located in HAP Service Center and reports to the HAP Service Supervisor and in his / her absence, directly to the HAP Service Manager. The job holder should have relationship building skills, Good Product Knowledge regarding HVAC products primarily in VRF & Inverter AC System. He may also possess technical knowledge in Package AC, Ducted Split AC, Chillers, MPS, Room Air conditioners such Split, Window, Cassette, Free standing, Portable, well versed in the installation, repairs, maintenance and servicing, product operation and usage, good communication and customer service skills. The person should be aggressive with lots of positive energy, self motivated & an excellent team player. Personal qualities like honesty, integrity and respect for all are very important.

These qualities should reflect in the job holders' interaction with customers, colleagues, supervisors, supplier, etc. The job holder acts strictly within the rules, policies and procedures of the company.
• Perform related services (Installation, re-fixing, service and / or repair) on customer product in?house or in workshop
• Perform emergency corrective maintenance in the field utilizing in-depth troubleshooting of a wide variety of tool models and peripheral equipment.
• Well versed with ERROR CODES Logics and software guided trouble shooting
• Should possess hands on knowledge of Central control systems
• Knowledge on BMS is desirable
• Assist customers with modifications/retrofits of equipment to existing systems.
• Achieve financial objectives by ensuring timely submission of invoices, billing and collection; monitor expenditures
• Achieve goal of RTAT of >90% of calls in 72 hours, call back less than 3.5%
• Provide technical support to all distributors, dealers & hypermarkets.
• Provide technical support to other Field Service Technicians in the field.
• Provide in-depth troubleshooting via phone with customers in the field.
• Report Quality issues to management and follow through on corrective actions
• Accurately and in a timely manner complete all paperwork (job card fillings, signatures) associated with trips and in house repairs.
• Provide support to Customer Service Center (SVC) regarding identification of repair parts issues for customer spare parts orders.
• Informing Sales & Service Executive (SSE) of service-related issues in their area and coordinate any service leads with the appropriate Solution.
• Assist customers via phone and in the field on application and process related issues.
• Assist SVC with identification of warranty vs. non-warranty issues.
• Ensure availability of Spares and services by confirming with stores; Informing & maintaining inventories with required spare part details.
• Adhere to safety standards in the field and at customer locations.
• Protect employees and customers by providing a safe and clean workshop environment.
• Maintain professional and technical knowledge by attending educational workshops and trainings.
• Develop Product solutions by studying information needs; conferring with customers; studying technical catalogues, data services, and work processes; investigating problem areas; following the product development.
• Assist Training Department as necessary with in-house and on-site training for both standards and non-standard training courses.
• Maintain vehicle by following policies and procedures, completing proper documentation, and service schedules.

Job Description
VRF Tech, Version 2, Aug 2024 Group Human Resources Page 2 of 2
• Maintain customer confidence and protects operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Developing Product solutions by studying information needs; conferring with customers; studying
• technical catalogues, data services, and work processes; investigating problem areas; following the product development.
• Providing information by collecting, analyzing, and summarizing development and service issues.
• Contributing to team effort by accomplishing related results.
• Load and unload vehicles with equipment from customer location to office
• Drive to and from office to customer location
• Safeguarding company and customer properties at all times
• May perform other duties from time to time as needed

Person Specification

Qualifications, Skills & Experience Required
• ITI/ Diploma in Refrigeration & Air Conditioning with HVAC specialization
• Previous work experience of 2~5 Years in HVAC, of which at least 3 years are in VRF & Inverter AC trouble shooting & service.
• Candidates with prior experience in LG Multi V, Daikin VRV, Mitsubishi/Trane VRF shall be preferred
• 4W Driver’s licence desirable
• Physically fit; able to stand for extended periods and lift items of reasonable weight
• Able to work shift work
• Good literary and numeracy; Able to read and write in English
• Excellent people skills and able to work with others
• Good time management, able to work to deadlines and meet operational targets
• English is the language of the business, however the ability to speak Arabic is an advantage

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering