Waiter

Job description / Role

A waiter (or server) is responsible for providing excellent customer service in a restaurant or dining establishment. Their primary duties involve taking orders, serving food and beverages, and ensuring a positive dining experience for customers.

Key Responsibilities:
• Greeting and Seating Guests: Welcome customers warmly as they arrive and guide them to their tables.
• Taking Orders: Listen carefully to customers' orders, answer any questions about the menu, and input the orders accurately into the system.
• Serving Food and Drinks: Deliver food and drinks to customers in a timely and efficient manner, ensuring that all items are correct.
• Providing Recommendations: Offer suggestions to customers on food and beverage pairings and help them make choices from the menu.
• Ensuring Customer Satisfaction: Check in with customers during their meal to ensure they are satisfied with their food and service.
• Handling Payments: Process payments, either by cash or card, and provide change if necessary. Sometimes responsible for handling tips.
• Clearing Tables: After customers finish their meals, clear dishes, wipe down tables, and prepare for new customers.
• Maintaining Cleanliness: Keep the dining area clean, organized, and stocked with necessary supplies, such as napkins, condiments, and silverware.
• Collaborating with Kitchen Staff: Communicate effectively with the kitchen to ensure timely and accurate preparation of food orders.
• Upselling: Encourage the sale of higher-margin items like drinks, desserts, or specials.

Skills and Qualities:
• 2+ years of experience in same role
• Communication: Strong ability to interact with customers and team members clearly and politely.
• Multitasking: Ability to handle multiple tables and tasks simultaneously without compromising service quality.
• Attention to Detail: Ensuring orders are correct and customers' needs are met.
• Physical Stamina: The role often involves standing, walking, and carrying heavy trays for long periods.
• Customer Service: A friendly and approachable attitude to create a positive experience for guests.
• Time Management: Prioritizing tasks and managing time effectively in a fast-paced environment.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering