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Job description / Role
We are currently looking for Financial Markets Executive for our Customer Support Centre in South Cyprus. The Thomson Reuters Customer Support Centre is the high profile first point of contact for customers wanting help on any Thomson Reuters' products or services. The aim is to provide an efficient and effective place for customers to contact, where they can be assured that their Financial Data and Application queries will be answered promptly, accurately and professionally by telephone or electronically.
The successful candidates should be able to communicate in the Turkish Language with clients in Turkey and English with clients in the Middle East and Africa region.
- Provide first line product support
- Answer queries promptly, professionally and knowledgeably on the phone, Live Chat and via email
- Maintain polite, professional attitude to all clients
- Log all calls received on our CRM system accurately, efficiently and completely
- Provide timely updates to clients on existing queries
- Manage and take ownership of the resolution process for all customer related issues
- Ensure the provision of consistently reliable and professional service to Thomson Reuters' clients by utilizing in depth financial market and our product knowledge
- Develop expertise in the tools and Thomson Reuters products that will lead to shorter resolution times
- Escalate issues across business divisions expediting solutions to complex client queries and provide end to end ownership of client issues
- Undertake proactive calling to ensure customer satisfaction levels
- Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
- Achieve individual & team desk targets
- This role encompasses interaction with a variety of departments and opportunity for progression within Thomson Reuters Customer Support
Requirements
- Fluency in both Turkish and English is a requirement
- Strong Customer Service skills
- Strong communication skills
- Experience in supporting clients in a financial markets customer support or customer service role
- Excellent knowledge of financial markets
- Logical approach to problem solving
- Strong time management skills
- Ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of the financial markets
- Excellent Team Player
- Some experience within Thomson Reuters or relevant industry experience would be a plus
- Candidates with MBA or CFA qualification would be an advantage
- Good knowledge of financial markets desirable
- Self motivation and a high level of initiative
About the Company
Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in approximately 190 countries. We provide leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community - driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime. We are new market pioneers with 167 years of confidence. Breaking new barriers. Enabling more responsible, transparent and connected financial markets. We redefine what data can do. Through an open ecosystem, a high-performance culture, analytics, insights and technology.
Be the breakthrough, activate your future and shape ours.