After Sales Support Policy Administrator

Cairo, Egypt

Posted
Ref: SP864-312

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Job description / Role

Job Type
Full Time

Job Location
Cairo, Egypt

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Customer Service

Company Industry
Insurance

After sales support - policy administrator

The after sales support - policy administrator involves working in a fast-moving environment and administrating a portfolio of corporate clients. The role provides candidates with the opportunity to be the face of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Key responsibilities/what you do:

Administrative experience in a customer focused role

Strong knowledge of Microsoft Office (Word & Excel)

Experience working in pressurized environment with tight deadlines

High attention to detail

Time management

Strong communication (verbal & written)

Team player

Flexible and display ability to prioritise workload

Proactive and ability to use initiative, solution driven

Ability to work well under pressure

Key requirements/what you bring:

Bachelor's degree: medical background is a must

Experience in insurance is a plus

Be a strong team player with good communication skills

Ability to be flexible and open to learning new skills

Respond to requests from external and internal clients through email within our 24-hour service level agreements (SLA)

Process 40+ emails per day and work on additional tasks

Act as the main point of contact for assigned group schemes, sales managers & brokers

Build positive and professional working relationships with internal clients

Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete

Demonstrate a cooperative spirit and contribute to a positive and supportive working environment

Responsible for the policy management of small, medium and large corporate clients

Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection

Aim to achieve a first-time resolution when communicating via email or phone

Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.)

Manage your markets effectively as per team requirements

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!

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