Application Support and Cloud Operations Engineer

Job description / Role

About the role

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). The MAC team handles the "middle tier" role in the multilayered Orange business applications and infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities

The Managed Application Cloud Expertise delivers 2nd level (application and infrastructure) support and system administration services to Orange Business Services internal employees by providing end-to-end ownership of all requests received from 1st level (IT Helpdesk), the OBSIT Monitoring team, or application hosting entities (Orange Cloud for Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities

• Ensure applications' availability to meet the SLA target
• Handle, diagnose and route in real-time incoming trouble tickets
• Provide system administration for the applications implemented on Windows servers
• Execute changes and task orders on Windows server
• Responsible for 2nd level technical support and escalation
• Communicate planned and unplanned outages to end users
• Participate in the UAT testing for any bugs or new application features
• Work in devops mode for all applications hosted in the cloud, which includes (but is not limited to):
• Fully understanding the functionality of applications to help them define their QoS matrices
• Providing L2 support for the cloud infrastructure
• Providing L2 application support to cloud-based applications

Functional responsibilities

• Managing and handling known issues related to the application support or to the infrastructure support
• Collaborating within the team

About you

Functional Skills

• Troubleshooting skills
• Strong ability to work in a team
• Excellent written and verbal communication skills
• Time management

Technical Skills

Due to the variety of the supported applications, basic knowledge in one or more of the below domains is mandatory:

• Operating system administration and scripting (Windows, Linux)
• Database administration (Oracle, SQL Server, Postgres)
• Web Services (SOAP, REST)
• API knowledge
• Development using one of the following: Python, Java, ASP.NET, Node.js, C#, PHP, React.js
• Continuous delivery tools (Docker, Kubernetes, Ansible)
• CKA certification is a plus
• Azure Fundamentals

Good experience in working in agile and devops is a plus.

Good understanding of network protocols (CCNA is a plus).

ITIL foundation knowledge (certificate is a plus).

Educational background

• B.Sc. in computer science or equivalent
• Fluent in English
• Fluent in French is a plus
• At least 2 years of experience working within the IT field

Department

Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.