Job description / Role
Area After Sales Engineer (MENA) Food Production Machines Sector
Our client is a Multinational company in the Packaging Technology industry and they're looking for an Area After Sales Manager Food Production sector to work in the MENA region with the following roles:
- Support the After Sales Services team. Provide customers with excellent technical and commercial support and ensure complete satisfaction.
- Enable and maintain relationship with customers within defined region.
- Within this area, identify the needs of existing customers.
- Coordination of offer, order, and delivery processes for spare parts and modifications.
- Preparation and follow-up of commercial documents (offer, invoice etc.).
- Coordinating delivery of goods/spare parts, and field service activities.
- Assessing customer needs, consulting and explaining goods and services.
- Proactive portfolio promoter in consulting extended Value Added Services.
- Following up with customers to ensure satisfaction of provided services and help resolving any arising problems.
- Reporting to sales management on sales figures and the marketability of goods and services within the region.
- Release visit reports
- Bachelor's Degree in Engineering
- 3+ years of experience in a similar position in the Food production packing
- Fluent in English & Arabic, French and/or German are an advantage
- SAP Experience
- Good technical understanding related to the Food Production Packaging industry sector is an asset
- Excellent customer management skills, strong interpersonal skills. Professional appearance.
- French basic for communication; German language proficiency is an asset.
- Good communication skills to different levels externally and internally.
- Ability to handle conflicts and escalations.
- Willing to travel frequently (50%).
About the Company
PARTNER & MORE is offering a wide variety of services for companies of all scales in the MENA region. We aim at increasing the effectiveness and efficiency of our clients’ organization and to develop a strong partnership with our esteemed local and multinational clients through providing a quality, unique and customized services and solutions.
PARTNER & MORE as implied by the name is a conclusive Organization that makes the most use out of the clients’ resources in order to enhance their efficiency and profitability. PARTNER & MORE also provides their clients with customized optimal solutions for their specific needs along with securing the right calibers to do so.
Providing recruitment, training, finance back office, industrial certifications, consulting and restructuring services, PARTNER & MORE assure their clients to have a caring and comprehending genuine partner at every step of the way.