Ref: RP719-127

Job description / Role

Employment: Full Time

The Assistant Manager of Laundry is a key leadership role in the overall success of the Laundry and Valet department, and the Hotel. The successful candidate must have a strong knowledge of the Laundry operations. Must be able to direct and manage a multi-cultural workforce while keeping a team spirited environment alive

Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.

The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Summary of Responsibilities:
Reporting to the Laundry Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Assist Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards
- Responsible for the proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed
- Develop and implement standard operating procedure, as well as production and quality standard
- Follow up with engineering department on preventive maintenance and repair orders
- Assist Laundry Manager for preparing departmental budget and goals programmed
- Provide training to laundry employees and take corrective action when performance is not satisfactory
- Ensure that laundry employees are knowledgeable about hotel’s services and facilities
- Monitor employee attendance and manpower planning to meet activities in the hotel and in order to maintain cost effectiveness
- Resolve all guest complaints and recommend improvement in operation in order to develop better service standards

Requirements

Qualifications:
- Previous experience is an asset
- Minimum of two years laundry experience preferably in a leadership role
- Proficient in English both spoken and written (Arabic speaking an asset)
- Computer literacy; use of Excel and Microsoft Office applications mandatory
- Knowledge of occupational hazards and of necessary safety precautions

Visa Requirements: Must be legally permitted to work in Egypt.

Apply Today: Whether you're launching your career or seeking meaningful employment.

About Fairmont Hotels & Resorts

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests

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