Assurance - Business Controls Risk - TeamMate Senior Associate

Job description / Role

Assurance - Business Controls Risk - TeamMate Senior Associate - Egypt

Line of Service
Assurance

Industry/Sector
Not Applicable

Specialism
Assurance

Management Level
Senior Associate

Job Description & Summary
This position is responsible for managing the installation of TeamMate for new clients as well as managing the upgrade and migration for existing clients and providing technical support for both new and existing clients in running the TeamMate Audit Management software.

Key accountabilities or responsibilities
- Installation of the TeamMate Audit Management software.
- Upgrade TeamMate to the latest versions for the current clients.
- Manage the migration process for clients on the AM TeamMate system to the new TeamMate+ platform.
- Provide technical support to clients using the TeamMate software.
- Client management - communicate and liaise with clients, colleagues and the TeamMate support desk to provide customer excellence and maintain strong client relations.
- Maintain an updated client contact and sales records (CRM).

Specific duties and responsibilities
- Technical installation of TeamMate for new clients.
- Upgrade TeamMate to the latest versions for existing clients.
- Manage the migration process for clients on the AM TeamMate platform to the new TeamMate+ platform.
- Configure Audit reports templates using the TeamMate report authoring tool.
- Must be able to work independently, demonstrate strong qualities in managing the technical implementation of TeamMate and coordinate efficiently with the rest of the implementation team.
- Provide technical support to clients by troubleshooting and resolving their day-to-day issues by liaising with the global support desk to resolve complex issues as needed.
- Proven experience in identifying and solving problems required.
- The consultant will interact with client staff and should ensure the existing client relationships are strengthened. This role will provide the opportunity to enhance technical skills, client service and people development.
- Any other duties that may be delegated to you from time to time in support of raising the TeamMate profile.

Requirements

Abilities, skills and qualifications

Essential
- In depth understanding of web-based systems architecture.
- In depth understanding of MS web servers, IIS and windows services.
- In depth understanding of MS SQL servers & familiarity with SSIS.
- Knowledge of security for applications, networking, and operating systems.
- Excellent diagnostic and problem-solving skills.
- Adept in using technology such as Google's G Suite and Microsoft Word, Excel and PowerPoint.
- Self-motivated, ability to work independently, flexibility in working hours and willingness to get the job done.
- Excellent written and oral communication skills.
- Must have strong interpersonal and troubleshooting skills.
- Readiness to travel.

Desirable
- Audit/ Accounting/ Risk Management/ Data Analytics knowledge is a bonus.
- Organization and planning skills.
- Knowledge of MS Access, Word and PowerPoint is a plus.

Educational Qualifications
- Degree in relevant field, (Computer Science/ Information Systems would be preferred).

Required Experience
- 1- 2 years in Information Systems technical support/ administration is required.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.