Attendant - Children Playroom - IKEA

Al Futtaim Group

Cairo, Egypt

Ref: HP698-12492

Job description / Role

Employment: Full Time

Children Playroom Attendant - IKEA - Cairo Festival City - Cairo, Egypt

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world’s largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA “creating a better everyday life for the many” isn’t only our vision, it’s our way of life!

Job Purpose: Provide excellent Customer Service in Play Facility – Smaland - by adhering to entry policies and child care SOPs in order to provide a service in a friendly and professional manner.

Key Accountabilities:

Customers
- Greets and welcomes mothers/guardians with their children on arrival at Smaland.
- Ensure the Smaland admission policy is explained in a friendly and professional manner.
- Entertain children with agreed activities based on Commercial Calendar.
- Ensure the Childs safety is their main priority while they are in Smaland
- Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.
- Handles routine customer complaints promptly and courteously.

Operational
- Ensure all system and emergency procedures are adhered to as per policy / procedure.
- Briefs the Duty Manager on complaints that require management assistance.
- Ensure all emergency procedures are adhered to.

Requirements

- University Degree
- Local qualification in Child Care.
- First Aid qualification

Job-Specific Skills:
- Child Care; Analytical Skills, Effective Communication

Behavioural Competencies:
- Interpersonal Skills
- Business Acumen
- Problem Solving
- Confident
- Leadership Skills

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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